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The complainant alleged that the store manager at the hair salon where he worked sexually harassed him, including by pulling his pants up in a manner that caused pain in his groin and pinching his nipple. The complainant said he experienced significant anxiety and felt he had no option but to resign. The respondents denied the allegation but agreed to participate in conciliation to try to…

The complainant uses a wheelchair and alleged that the wheelchair accessible entrance to the respondent hotel remained locked until 11:30am while another entrance was open from 10:00am. The hotel acknowledged and apologised to the complainant for his experience. The hotel said it is generally the case that all entrances, including the wheelchair accessible entrance, are open from 10:00am…

The complainant has arthritis and performed console based duties on a casual basis for the respondent carwash. He said that from time to time, he required the use of a chair to accommodate his disability. He alleged that his chair was removed and he was not offered work for a time to undergo unnecessary medical assessments before being allowed to return to work. On being advised of the…

The complainant has multiple sclerosis and was employed with the respondent state government department. She said she was subject to additional medical restrictions following a relapse and alleged she was told her team would not be happy with her because they would need to do additional work to cover for her. She alleged that after returning from parental leave, her new manager told her…

The complainant and their partner identify as non-binary. They alleged that when making a booking with the respondent airline, they were required to use binary gender and honorific options. The respondent airline acknowledged the complainant's experience and limitations of the online booking system for non-binary passengers. The airline explained that it was difficult to update its booking…

The complainant has an assistance dog and alleged she was told by the respondent holiday accommodation provider that an additional fee would apply if she booked a stay with her assistance animal. The holiday accommodation provider acknowledged that an additional fee applied to guests with pets. The complaint was resolved after the holiday accommodation provider allowed the complainant to…

The complainant uses a wheelchair and alleged he was unable to book a flight with the respondent airline at his preferred time because assistance for passengers who use a wheelchair was unavailable. The airline claimed that assistance for passengers who use a wheelchair was available for the flight the complainant wanted to book. The complaint was resolved with an agreement that the airline…

The complainant has Post-Traumatic Stress Disorder (PTSD) and uses an assistance dog. She claimed that when her employer, the respondent state government corporation, transitioned to “hot-desking", she requested adjustments that included an anchor desk, regular contact with her manager, and to be accompanied by her assistance dog in the office. She alleged her requests were refused or not…

The complainant uses a wheelchair and prebooked a taxi. He alleged the respondent taxi driver advised him they could not carry a wheelchair user. The complainant claimed that on contacting the respondent taxi company to book a wheelchair accessible taxi, his mother was told passengers requesting wheelchair accessible taxis were required to pay a $35 fee. The taxi driver and the taxi company…