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The complainant was engaged by a labour hire agency to work at the respondent government agency. She said she was the only woman in the office and alleged vacancies were filled by men despite her suggesting the agency should employ more women. She alleged colleagues made jokes about women, were patronising towards her, took over her work tasks, spoke over her at meetings and put down her…

The complainant is of Chinese background and undertook an internship at the respondent childcare centre, where the majority of staff are of Indian background. He alleged he was discriminated against on the ground of his race, including by being excluded from cultural events, being allocated non-educational and menial tasks, being excluded from conversations largely undertaken in the Hindi…

The complainant has Chronic Fatigue Syndrome, Attention Deficit and Hyperactivity Disorder and anxiety and is the sole carer of her 11-year-old child. She said that shortly after commencing with the respondent engineering company she asked to be able to work from home because she was ill. She claimed that, despite other staff being able to work from home, the Chief Financial Officer told her…

The complainant’s three and a half-year-old son has Level 2 Autism Spectrum Disorder and attended the respondent childcare centre. The complainant alleged the childcare centre declined her requests for adjustments to accommodate her son’s disability, such as a behaviour support plan, ability to bring his own food and time to transition between different rooms. She alleged the childcare…

The complainant’s son is transgender and has Bipolar Disorder, Complex Post-Traumatic Stress Disorder and identifies as neurodivergent. The complainant said her son’s public school holds two compulsory residential schools each year. She alleged the respondent school principal denied her son permission to attend a residential school, saying he could not share sleeping quarters with other boys…

The complainant advised her son has Autism Spectrum Disorder and Attention Deficit Disorder and attended the respondent faith-based kindergarten. She alleged the kindergarten failed to appropriately accommodate her son’s disability or implement strategies she suggested to help her son self-regulate. She alleged the kindergarten was delaying her son’s return to school and avoiding her…

The complainant has severe neuropathy in his hands and feet, chronic diabetes, mobility issues and was recovering from recent surgery on his right arm. He alleged staff at the respondent supermarket refused to assist him retrieve items from its shelves unless he provided a medical certificate and threatened to have him removed from the store when he became upset about this and their refusal…

The complainant has a learning disability and alleged the respondent superannuation fund discriminated against her by failing to offer face-to-face assistance to customers. The superannuation fund denied unlawfully discriminating against the complainant but acknowledged there may have been miscommunication about her concerns. The fund said face-to-face support is not generally offered to…

The complainant’s wife has difficulty walking and sometimes uses a wheelchair. He said the respondent cinema was located on an upper floor accessible only via stairs because the lift had been inoperative for several months. The cinema advised the lift had been assessed as “non-repairable” and responsibility for replacement of the lift rested with the building’s owner. On being notified of…

The complainant has chronic pain and is in receipt of the disability support pension. He said the respondent car manufacturer issued a recall of his car, requiring owners to attend approved service centres for repair. The complainant alleged the nearest approved service centre was over 100 Km from his home and he was unable to make the trip because of his disability. The car manufacturer…

The complainant alleged the respondent taxi driver refused to carry her because she was accompanied by an assistance dog. She alleged the respondent taxi company did not respond appropriately to her complaint about the incident. The taxi company denied the allegations of discrimination. The complaint was resolved with an agreement that the taxi company write to the complainant apologising…

The complainant’s mother is 87 years of age and is a customer of the respondent telecommunications company. He alleged the company required customers to use apps to manage and alter their service. He alleged his mother’s age made it very difficult for her to learn how to use these apps confidently and he was not authorised to access the apps on her behalf. The company noted customers are…