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The complainant’s mother is 100 years of age and has a health insurance policy with the respondent insurer. The complainant alleged the insurer’s claims system did not recognise a triple-digit age and that she was told her mother would need to make a claim manually by taking a photo of the receipt with her smartphone or scanning the receipt. The complainant said her mother does not own a…

The complainant was employed as a personal assistant to the managing director of a small business. She alleged that the managing director sexually harassed her, including by making comments about the possibility of them living together, asking her about her sex life and ultimately writing to her proposing that they enter into a romantic relationship. The respondents denied the alleged…

The complainant was employed as a disability support worker with the respondent home care service provider. She said she took sick leave during the second and third trimesters of her pregnancy due to pregnancy-related medical complications. She alleged that when she sought to access parental leave, the service issued her with a separation certificate, stating the complainant had voluntarily…

The complainant worked as a registered nurse with the respondent home-based nursing service. She said she was issued with a warning after missing four shifts due to increased caring responsibilities for her children associated with domestic violence related court processes. The complainant said she resigned but asked to retain one shift per fortnight to assist a particular client of the…

The complainant was employed as a marketing manager with the respondent real estate agency. She alleged the owner and two sales agents sexually harassed her, including by making comments of a sexual nature towards her and about other women in her presence. The complainant said she felt she had no option but to resign. She alleges that when she told the office manager she was resigning…

The complainant is non-binary and alleged the respondent airline’s booking system required the use of binary gender information. The airline said aspects of the business, such as feedback forms and announcements, had been updated to be more gender inclusive, but changes to the booking system would be technical and complex and impact on other internal systems. The complaint was resolved with…

The complainant advises he is Afro-Caribbean and worked at the respondent telecommunications company. He alleged a manager casually used the term “n****r” and another manager referred to African people as “black c**ts”. He claimed he approached human resources on two occasions but there was no action taken on the first occasion and on the second occasion he was told to raise his concerns…

The complainant is blind and alleged the respondent bar refused her entry because she was accompanied by a guide dog. The complaint was resolved when, in response to the complaint, the bar apologised to the complainant for her experience, delivered training to staff and managers on their obligations towards patrons with assistance animals and updated its operations manual.

The complainant has Attention-Deficit and Hyperactivity Disorder and Persistent Depressive Disorder and works as a distance education teacher with the respondent government department. He alleged the department declined his request to work from home to accommodate his disability on the basis that he had not provided sufficient evidence to support his request. On being notified of the…

The complainant aggravated a pre-existing back injury in the course of his employment with the respondent farm. He alleged the farm treated him less favourably because of his disability, including by telling him he was “no good for them anymore” and should look for another job, transferring him into less favourable onsite accommodation, requiring him to return a vehicle to which he had…

The complainant wears a badge identifying that they have a vision impairment. The complainant alleged that two staff from the respondent security company stopped him as he approached the checkout counter of the respondent grocery store for a bag check. The complainant alleged the security staff spoke to them in an aggressive and intimidating manner and did not identify themselves despite the…

The complainant is blind. He alleged he fell and injured himself while boarding a bus operated by the respondent council because it stopped too far from the bus stop. He said that when he contacted council to request CCTV footage of the incident, the respondent staff member directed him to make his request using an online form, despite the complainant explaining this would be difficult for…