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The complainant has anxiety and Attention Deficit and Hyperactivity Disorder, as well as other medical conditions. He applied for total and permanent disability, income protection and life insurance with the respondent insurer through the respondent superannuation fund. The complainant alleged his application for life insurance was originally approved with certain exclusions and his…

The complainant is blind. His employer offered him the opportunity to participate in a postgraduate leadership program delivered by the respondent not-for-profit organisation. The complainant said he informed the organisation of his disability on enrolment and requested adjustments to accommodate his disability, including the provision of reading materials in an accessible format. The…

The complainant uses a walking frame to aid mobility. She advised the respondent sporting team moved to a new venue and patrons were required to use stairs to access front row seating. She claimed she had previously been allowed to pass through a restricted secure area to access seating, but this arrangement was no longer available. On being advised of the complaint, the respondent indicated…

The complainant has a hearing impairment and alleged the respondent subscription broadcaster did not offer closed captions, meaning he was unable to access programs. The broadcaster advised it was in the process of introducing closed captioning in its broadcasts. The broadcaster indicated a willingness to try to resolve the complaint by conciliation. The complaint was resolved with an…

The complainant is blind and unable to read information on signs and notification screens. He alleged he was refused sighted-guide assistance at a station to enable him to find and make his way to a platform. The respondent public transport provider considered that its station staff and conductors offer passengers with disability sufficient assistance to access station facilities, including …

The respondent provided accommodation to the complainant, who was a distant relative from overseas. The complainant alleged the respondent sexually harassed her, including by making sexual comments, sending sexual text messages, showing her pornographic images and saying he would not have invited her to come live with him if he knew she would not have sex with him. On being informed of the …

The complainant worked for a community organisation and alleged that a volunteer stroked her arm and embraced her without her consent at a work event. She said she reported the incident to the organisation and the police. She said the organisation found that the volunteer had breached its Code of Conduct but allowed him to keep working with the organisation. She alleged the matter would have…

The complainant was engaged in fly-in fly-out work for the respondent mining company. She alleged male team members and team leaders discriminated against her because of her sex and sexually harassed her, including by touching her buttocks, making comments of a sexual nature, and touching each other on the buttocks and penis. The complainant said she did not feel safe in the workplace and…

The complainant is a woman and alleged the respondent bowls club did not admit women as full members. The bowls club claimed that its constitution empowered and allowed its male-only committee to deny women full membership to the club. The complaint was resolved with an agreement that the club accept the Complainant’s application for full membership and an acknowledgement by the club that…

The complainant is a transgender woman. She alleged that a staff member of the respondent supermarket told her she was not a woman and laughed at her for wearing a dress. On being advised of the complaint, the supermarket indicated a willingness to try to resolve the complaint by conciliation. The complaint was resolved with an agreement that the supermarket apologise to the complainant for…