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The complainant has an assistance animal and sought to make a booking at the respondent hotel. He alleged the hotel told him his assistance animal would not be able to stay in his room. He claimed the hotel declined to consider evidence that his dog is an assistance animal. On being notified of the complaint, the hotel indicated a willingness to participate in conciliation to try to resolve…

The complainant has an intellectual disability and was enrolled in a course with the respondent vocational training provider to attain a qualification in aged care. She alleged she was refused an extension of time to complete the course requirements to accommodate her disability and her enrolment was terminated. On being notified of the complaint, the training organisation indicated a…

The complainant has paraplegia and sought to obtain a motorcycle licence. The complainant is unable to ride a two-wheeled motorcycle because of his disability and instead sought to ride a three-wheeled motorcycle modified to allow him to ride it. He alleged the respondent government agency informed him there was no valid path available for doing a test on a three wheeled motorcycle and he…

The complainant is deafblind and uses a guide dog. She alleged that when she attended the respondent restaurant with her family, she was told she could not bring her ‘pet dog’ into the restaurant despite informing staff it was a guide dog. She alleged the owner asked her and her family to sit in a different section of the restaurant and then called the police. The restaurant denied…

The complainant has schizophrenia and a back injury and was employed in an IT role with the respondent government agency. He alleged he was treated less favourably because he has schizophrenia, including by being excluded from the workplace, being given excessive work to perform at home, having his personal property tampered with and being referred to as ‘weird’. He also alleged the agency…

The complainant is legally blind and was studying at the respondent university. She alleged reading material was not provided to her in a format accessible to her. On being advised of the complaint, the university indicated a willingness to participate in conciliation to try to resolve the complaint. The complaint was resolved with an agreement that the university convert all materials…

The complainant has macula degeneration, which causes vision loss. The respondent transportation company terminated the complainant’s employment as an engineer at the end of his probation period. The complainant alleged the company failed to provide him with timely feedback on his performance and failed to provide him with adjustments to enable him to perform the inherent requirements of his…

The complainant has a number of disabilities, including a vision impairment. She claimed that she was unable to independently access the respondent government agency's online services because the agency required her to sign in using a security code provided by text message instead of the previously used security questions. The complainant claimed she was unable to use a smart phone to access…

The complainant has a back and leg injury and anxiety and has a carer. She advised she lived in public housing that was not appropriate for someone with her disability and could not appropriately accommodate a carer. She alleged the public housing provider failed to action her request for appropriate housing. On being advised of the complaint, the relevant government department indicated a …

The complainant’s partner is blind and uses a guide dog. The complainant alleged the respondent airport did not have safe and convenient facilities for the watering and toileting of the guide dog. On being advised of the complaint, the airport indicated a willingness to try to resolve the complaint by conciliation. The complaint was resolved with an agreement that the airport will…