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The complainant uses a wheelchair. She alleged she had difficulty accessing the respondent retail outlet because aisles were obstructed by boxes, displays and decorations. She claimed when she raised the issue with the store manager she was treated in a disrespectful manner. The retailer advised the complainant’s experience was an isolated incident and inconsistent with its policies. The…

The complainant alleged the respondent real estate agent denied her access to a property because she was accompanied by an assistance dog. The real estate company apologised to the complainant for her experience and expressed a desire to try to resolve the complaint by conciliation. The complaint was resolved by conciliation. The real estate agent was counselled and attended anti…

The complainant’s son has a rare chromosomal disorder and is non-ambulatory and non-verbal. She alleged the respondent private school declined her son’s application for enrolment on the basis that it considered his disability could not be accommodated in a mainstream environment. The school denied any discrimination and indicated a willingness to try to resolve the complaint by conciliation…

The complainant alleged the respondent taxi driver at a taxi rank refused to take his fare because he was accompanied by an assistance animal. The taxi driver said he did not take the complainant’s fare because it would mean he would be late for a pre-arranged booking. The complaint was resolved through conciliation. The taxi driver had undergone training on discrimination and customer…

The complainant alleged that the respondent not-for-profit organisation denied her request to work from home during school holidays to enable her to care for her three children. She alleged she was told she would not be able to meet the requirements of her role while looking after her children. The organisation claimed the complainant’s role required her to be present in the office. The…

The complainant identifies as lesbian and was employed with the respondent electrical infrastructure business as an apprentice electrician. She alleged that two colleagues referred to her as ‘lesbo’, ‘pole cat’, ‘dick tease’ and ‘a waste of a good mouth’ with reference to her sexual orientation. She also alleged the same colleagues touched and leaned against her and another colleague…

The complainant is an Aboriginal man. He was employed by the respondent health service as a Fire Safety and Security Officer. The complainant claimed the health service discriminated against him because of his race including by not automatically converting his part-time role to a full-time role when this became available until he raised the issue with his union, and ignoring his submissions…

The complainant was recovering from back surgery and used a walking frame. She attended the respondent hotel and said there was no accessible bathroom. The complainant said the cubicle was too narrow and so she had to leave her walking frame outside the cubicle. She claimed that, due to the lack of handrails in the cubicle, she was then unable to stand and became trapped in the cubicle. The …

The complainant alleged the respondent local council failed to provide accessible parking at three local beaches. The council advised it had recently introduced accessible parking at two of the beaches. The council advised accessible parking would be provided at the third beach as part of planned upgrades to parking facilities. The complaint was resolved with an agreement that the council…