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Complaint Information Service14 December 2012Publication
"Facilitator or Advisor?: A discussion of conciliator intervention in the resolution of disputes under Australian human rights and anti-discrimination law" (2004)
State and federal anti-discrimination & human rights law in Australia, as in many other countries2, provides for the resolution of complaints of discrimination and breaches of human rights by a process of conciliation. Conciliation is an alternative dispute resolution mechanism for parties to complaints in that it is an 'alternative' to more formal determination of the dispute by a court or… -
Complaint Information Service14 December 2012Publication
Behind closed doors: Approaches to resolving complaints of sexual harassment in employment
This paper looks specifically at the issue of sexual harassment in employment and approaches to resolving associated complaints that are brought before the ºÚÁÏÇ鱨վ ("AHRC"). -
Complaint Information Service14 December 2012Publication
Alternative Dispute Resolution in education: case studies in resolving complaints of Disability Discrimination (2002)
The Disability Discrimination Act 1992 (DDA) came into effect in March 1993. The Act makes it unlawful to discriminate against people with a disability in many areas of public life. The purpose of the Act was to 'assist people with disabilities to exercise their rights as Australian citizens'(3) in recognition that 'people with disabilities are entitled to the same rights and same opportunities… -
Complaint Information Service14 December 2012Webpage
Information for people making complaints
Information for people making complaints Unlawful Discrimination Table of contents What does the Commission do? What happens when the Commission receives a complaint? What is conciliation? What happens if the complaint is not resolved? What if I have more questions? National Information Service What does the Commission do? Federal anti-discrimination law says that people can make complaints… -
Complaint Information Service14 December 2012Webpage
Information for people making complaints
Information for people making complaints Human rights and ILO Table of contents What is the Commission’s role in relation to complaints? What happens when the Commission receives a complaint? What is conciliation? What happens if the complaint is not resolved? What if I have more questions? Complaint Information Service What is the Commission’s role in relation to complaints? Federal human… -
Complaint Information Service14 December 2012Webpage
Information for people and organisations responding to complaints - Unlawful Discrimination
Information for people and organisations responding to complaints Unlawful Discrimination Download in PDF Download in Word Table of contents What does the Commission do? What happens when the Commission receives a complaint? What is conciliation? What happens if the complaint is not resolved? What if I have more questions? National Information Service What does the Commission do? Federal… -
Complaint Information Service14 December 2012Webpage
Understanding and preparing for conciliation - Unlawful Discrimination
Learn how the Commission uses the process of conciliation when addressing complaints made by the public regarding incidences of unlawful discrimination. -
Complaint Information Service14 December 2012Webpage
Complaints information for young people
You don’t have to put up with being treated unfairly because you’re young. There are laws to protect you against discrimination, harassment and bullying. These laws apply right across Australia. If you have a complaint, the ºÚÁÏÇ鱨վ can look into it. We will talk to the people involved and help you work out a solution. Our aim is to help you deal with your… -
Complaint Information Service14 December 2012Webpage
Understanding and preparing for conciliation
Understanding and preparing for conciliation Understanding and preparing for conciliation - Unlawful discrimination Understanding and preparing for conciliation - Human rights and ILO -
Complaint Information Service14 December 2012Webpage
Conciliation Register
The Conciliation Register provides summaries of a selection of complaints that have been resolved through the ºÚÁÏÇ鱨վ’s conciliation process. -
Complaint Information Service14 December 2012Webpage
Complaints publications
Publications and other documents Act information sheets Complaint process brochures Pathways to Resolution DVD Charter of Service Translated information 'Know Your Rights' - Information card for Aboriginal and Torres Strait Islander peoples Information for Young People Human Rights reports -
Complaint Information Service14 December 2012Webpage
Complaint Guides
Discover guides for filing complaints. -
Complaint Information Service14 December 2012Webpage
Pathways to Resolution: The conciliation process of the ºÚÁÏÇ鱨վ
Pathways to Resolution: The conciliation process of the ºÚÁÏÇ鱨վ. One of the Commission's main roles is to try to resolve complaints made under federal human rights and discrimination law through a process called 'conciliation' This video/DVD provides useful information about the Commission's conciliation process for people who have made, or are thinking about…