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Many complaints that the ºÚÁÏÇ鱨վ receives are resolved through conciliation. Conciliation is an informal, flexible approach to resolving complaints – matters can be settled by an exchange of letters, a telephone negotiation between the Commission and the people involved, a telephone conciliation conference or a face to face conciliation conference. We will discuss…

The Commission values the positive role that advocates and lawyers can play in conciliation. Advocates and lawyers can provide important support to parties, assist parties understand and articulate how they see the law applies to a complaint and advise parties on possible options to resolve the complaint. Conciliators at the Commission decide whether it is appropriate for an advocate or…

You can access the ºÚÁÏÇ鱨վ's complaint information service, which provides information on how to prepare for conciliation.

Learn about the complaint information available in Auslan.

Explore a range of discrimination complaints made to the Commission related to sex, race, age, disability and discrimination in employment and occupation.

Jess is an Aboriginal woman who lives in a country area of NSW. Jess came to the city for a holiday and to visit her cousins who she had not seen for quite a while. On her last night in the city, Jess and her cousins decided to go to a restaurant which they had been told had great food and a great view. Jess said that when they arrived at the restaurant the head waiter told them they could not go…