ºÚÁÏÇ鱨վ

The complainant has a number of disabilities, including a vision impairment. She claimed that she was unable to independently access the respondent government agency's online services because the agency required her to sign in using a security code provided by text message instead of the previously used security questions. The complainant claimed she was unable to use a smart phone to access…

The complainant has a back and leg injury and anxiety and has a carer. She advised she lived in public housing that was not appropriate for someone with her disability and could not appropriately accommodate a carer. She alleged the public housing provider failed to action her request for appropriate housing. On being advised of the complaint, the relevant government department indicated a …

The complainant’s partner is blind and uses a guide dog. The complainant alleged the respondent airport did not have safe and convenient facilities for the watering and toileting of the guide dog. On being advised of the complaint, the airport indicated a willingness to try to resolve the complaint by conciliation. The complaint was resolved with an agreement that the airport will…

The complainant has Attention Deficit and Hyperactivity Disorder (ADHD) and social anxiety and worked as a storeman with the respondent company. He said he informed his manager of his disability and its potential impact on his interactions with others. He alleged his manager responded in a dismissive manner to his disclosure and later failed to respond to his concerns that colleagues were…

The complainant's 13-year-old son has autism and obsessive-compulsive disorder. The complainant alleged one local public high school refused to enrol his son and that another delayed his enrolment for five months. He also alleged the public high school his son attended did not provide him with adjustments to accommodate his disabilities and this failure resulted in his son being suspended on…

The complainant has asthma and psychosocial disability, including post-traumatic stress disorder (PTSD), related to trauma. She has an assistance dog. The complainant’s general practitioner referred her to the respondent health clinic for a consultation with the respondent doctor. The clinic’s receptionist contacted her to confirm that she would be undergoing certain medical procedures prior…

The complainant’s daughter has chromosomal duplication (which affects her ability to handwrite), dyspraxia, inattentive attention deficit and hyperactivity disorder, poor auditory memory and week short term memory. The complainant said her daughter’s school applied to the respondent education standards authority for adjustments to accommodate her disability during end of year 12 exams. The …

The complainant has a psychosocial disability and applied for a role in a remote location with the respondent mining company. She said she began an onboarding process but was then told her application was unsuccessful after she made the company aware of her mental health history. She claimed she was not given feedback on her application. On being advised of the complaint, the mining company …

The complainant was 69 years of age and has osteoarthritis. He said his local supermarket changed its payment policy to only allow payment by credit or debit card. He alleged this practice was discriminatory because older persons and persons with disability were more likely to experience difficulties in obtaining and using credit and/or debit cards. The respondent supermarket advised it…

The complainant is 70 years of age and has a chronic eye condition. He alleged that following a restructure, the Chairman of the company told him his role as Chief Financial Officer would be made redundant because of his age and vision impairment and to allow the company to recruit someone younger. He alleged he was pressured for his redundancy to be announced as his retirement even though…

The complainant had a contract with the respondent labour-hire agency. She alleged the agency did not put her forward for placements or inform her of upcoming opportunities after she informed the agency she was pregnant. The agency denied the allegations of discrimination but agreed to participate in a conciliation process. The complaint was resolved with an agreement that the agency pay the…

The complainant was employed as a sales representative with the respondent telecommunications company. She alleged the CEO made inappropriate comments of a sexual nature, including about her clothes, her sex-life and menopause. She alleged the CEO’s conduct contributed to a sexually hostile working environment. The respondents denied the allegations but agreed to participate in a…

The complainant identifies as non-binary and sought to have their gender identifier with two government agencies changed to ‘X’ and honorific changed to ‘MX’. The complainant said that neither agency would change their gender to ‘X’ or their honorific to ‘MX’. The complainant said one agency agreed to change their gender marker to ‘M’, which they prefer to ‘F’ and offered to have no…

The complainant is Chinese and was working on a landscaping job at a client's residential address. He claimed the respondent, who is his client's neighbour, approached him and complained about the type of trees being planted and the conversation became heated. The complainant alleged the respondent shouted at him 'Don't let me see you here again! Get f**king out of my country you liar'. The …

The complainant was a public housing tenant. She alleged she was not offered interpreting services and was therefore unable to raise concerns about her housing, including the behaviour of neighbours. The relevant government department confirmed there had been difficulties associated with providing the complainant with an interpreter but denied this constituted racial discrimination. The…

The complainant’s son has fragile X syndrome and an intellectual disability and needs assistance when handling money, paying bills and accessing his bank account. The complainant had been assisting her son with his banking at the respondent bank and claimed the bank told her that third-party authorisation would continue after he turned 18. She alleged that when her son turned 18, the bank…

The complainant is 16 years of age and has dyslexia, and has difficulty with working memory, auditory processing, reading, and spelling. She alleged the respondent education standards authority declined her requests for adjustments to accommodate her disability during year 12 exams. The authority advised that the decision to decline the complainant’s original application for adjustments was …

The complainant’s son has autism and has an assistance dog. She alleged the respondent motel refused her booking on the basis that it does not allow pets or animals in the motel. The motel confirmed it did not accept animals and agreed to participate in conciliation to try to resolve the complaint. The complaint was resolved after the motel confirmed in writing that assistance animals would…

The complainant is Deaf. She enrolled in a face-to-face class which was later delivered virtually due to Covid-19. She alleged the teacher declined her request to explain and then demonstrate artistic practices, saying this would take too long. She also said the teacher suggested she wait until face-to-face classes became available once more. The complainant said she was unable to enrol in…

The complainant has psychosocial disability, including anxiety, depression, post-traumatic stress disorder and panic attacks. He has two assistance dogs that assist him to stay calm and manage the effects of his disability. He alleged he was not permitted to enter his local library with his assistance dogs, despite providing evidence that they are assistance animals. The respondent council…