ࡱ> rtq` #bjbjss ;F  6668nd$ sh666mmmm=DmTpds$Kuhw\sS66SSs4sSjmSm]b g @;xd6^id:l,s0sdx0xtgxgP6:pPO666ssK^666sSSSS  $. D  .    Disability Rights Unit Human Rights and Equal Opportunity Commission GPO Box 5218 Sydney 2001 Via email: Vision Australia appreciates the opportunity to comment on the application for exemption by the Taxi Council of Queensland and the Taxi Council of Western Australia for exemption from the operation of Part 1.2 of Schedule 1 of the Disability Standards for Accessible Transport 2002 and from the operation of section 24 of the Disability Discrimination Act. Vision Australia objects to the application for exemption by the TCQ and TCWA. While we recognise that various vehicles service the taxi industry, and wheelchair accessible taxi licences are issued by government authorities, Vision Australia believe that reasonable standards be upheld to ensure equitable services for persons with a disability. If an exemption is granted then an erosion of these standards will occur with no means of ensuring service delivery targets. A large percentage of people with a disability in the disability community depend upon taxis to provide a prompt and reliable service. People with a disability unlike other sections of the community have no other means of accessible transport, and are dependent upon taxi companies providing an equitable service. Vision Australia recognises the following statements. The TCQ and TCWA represent radio networks and co-operatives (taxi booking companies) in Queensland and Western Australia respectively. The Australian taxi industry attempts to meet the transport needs of a wide range of customers through a diversified fleet of vehicles including: medium/large conventional sedans and wagons; small/medium petrol/electric hybrid sedans; people mover (MA) vehicles; single wheelchair people mover (MA) vehicles; dual wheelchair high occupancy vans; luxury taxi vehicles. While each of these vehicles typically serves a number of market needs, no vehicle is capable of servicing all market needs. An obvious example is the fact that there are many people with disabilities who find the typical wheelchair accessible taxi vehicle unsuitable or decidedly less desirable to meet their travel needs. For example, a typical wheelchair accessible taxi has bench seats, has less noise insulation and the cabin is, among other things, elevated, and these features are less desirable for, among others, frail persons and/or persons with vision impairment. It is also important to point out that while the main user group affected by the availability of wheelchair accessible taxis are people with a physical disability there are many people who have multiple disabilities, including people who are blind or have low vision and who also have a physical disability. Taxis represent a very significant component of the public passenger transport infrastructure in Australia. They provide an on-demand door-to-door service at all hours. For some members of the community such as the very young, the old and the economically disadvantaged, they may be an essential service. The safety associated with taxis is very important for those in the community who feel vulnerable, for example, the young, the old, females and persons with disabilities. In many rural and regional communities the local taxi service may be the only mode of public transport available. The requirement that response times for wheelchair accessible taxis are to be the same as for non-wheelchair accessible taxis. We believe that it is the responsibility of the taxi booking companies to comply with this requirement in circumstances where the taxi booking companies: 1. Control the number of wheelchair accessible taxis within its fleet. Are able to compel the driver of a wheelchair accessible taxi to accept a fare request from a disabled person who requires a wheelchair accessible taxi. 3. Can allocate booking requests, or allow booking requests, from people who dont require a wheelchair accessible taxi to be accepted by wheelchair accessible taxis. No exemption should remove from Taxi booking companies any responsibility for the actions or inactions of others involved in the delivery of taxi services (such as taxi owners, operators and drivers). Vision Australia recognise that Taxi booking companies can control the time between the receipt of the request for a taxi and the time when that job is offered to taxi drivers operating within its network, the Taxi booking companies cannot control the time between the offering of the job to the taxi drivers operating within its network and the actual time the taxi is dispatched and/or arrives at the place where the fare is to be collected. It is critical that the necessary steps be developed and implemented for Taxi booking companies (in any State or Territory) to control whether the Standards target is met at all times. These would include the development of positive and constructive innovation that would otherwise work to maximise the accessibility of accessible taxi services. Taxi booking companies are expected to use their reasonable endeavours to eliminate unlawful discrimination, including disability discrimination, from all of their operations. Taxi booking companies have an obligation to treat all of their customers equally. That is, take all reasonable steps to treat all their customers equally, whether such customers require a wheelchair accessible taxi or some other type of taxi. Requests for wheelchair accessible taxis should be required to be answered as quickly and courteously as requests for non-wheelchair accessible taxis, requests for wheelchair accessible taxis would still need to be processed as quickly and accurately as requests for non-wheelchair accessible taxis, and requests for wheelchair accessible taxis would still need to be offered (or presented) to the affiliated fleet for dispatch as quickly and accurately as requests for non-wheelchair accessible taxis. Taxi booking companies may be accountable or responsible for elements of the delivery of taxi services over which they control. It is understood that a government regulator not issuing sufficient wheelchair accessible taxi licences to enable the response times for wheelchair accessible taxis to be as prompt as the response times for non-wheelchair accessible taxis over which the taxi booking companies have no control. State and Territory governments control the supply of taxi licences in their respective jurisdictions and they also enforce compliance with any conditions imposed on such licences. Hence, it is a government regulator that controls the number of wheelchair accessible taxis operating in a particular area and their relative proportion of the overall taxi fleet. Vision Australia would be delighted to participate in discussions with the TCQ and TCWA to create a basis for Taxi booking companies and their customers to work cooperatively towards delivery of the best possible wheelchair accessible taxi services. MICHAEL SIMPSON General Manager Policy and Advocacy Prepared by: Gerrard Gosens VISION AUSTRALIA 4 Mitchell Street Enfield NSW 2136     EQ- . 2 R   = > ±±±±’seT h hVCJOJQJ^JaJh CJOJQJ^JaJ h hfCJOJQJ^JaJh ]RCJOJQJ^JaJ h h ]RCJOJQJ^JaJh1CJOJQJ^JaJ h1h1CJOJQJ^JaJh1CJOJQJ^JaJ hFh:CJOJQJ^JaJ hFhFCJOJQJ^JaJhFCJOJQJ^JaJER^_   ; > X$ & F dha$gd6 $dha$gd Qb $dha$gd= $dha$gd1 $dha$gdF## H      $ < A B N K͚xxggVgVE h hCJOJQJ^JaJ h h QbCJOJQJ^JaJ h h=CJOJQJ^JaJ h h CJOJQJ^JaJ h hCJOJQJ^JaJ h h(>nCJOJQJ^JaJ h h1CJOJQJ^JaJ h h:CJOJQJ^JaJ h h 0CJOJQJ^JaJ h hfCJOJQJ^JaJ h hoV9CJOJQJ^JaJN Y { '(er67Kkw.PYZK{{jj\N\N\jjjh ]RCJOJQJ^JaJhCJOJQJ^JaJ h h QbCJOJQJ^JaJ h h8CJOJQJ^JaJh1CJOJQJ^JaJ h h6CJOJQJ^JaJ h h(>nCJOJQJ^JaJ h hCJOJQJ^JaJ h hCJOJQJ^JaJ h hqCJOJQJ^JaJ h h(CJOJQJ^JaJ 67xyYZ ij$;dh^`;a$gd ]R$ ;dh^`;a$gd ]R $dha$gd(>n $dha$gdr $dha$gd Qb$ & F dha$gd6$ͼޫ{jYH7 h h(>nCJOJQJ^JaJ h h`MCJOJQJ^JaJ h hlj:CJOJQJ^JaJ h hUCJOJQJ^JaJ h hjD|CJOJQJ^JaJ h h8;CJOJQJ^JaJh1CJOJQJ^JaJ h hrCJOJQJ^JaJ h hCJOJQJ^JaJ h hPCJOJQJ^JaJ h h QbCJOJQJ^JaJ h h6CJOJQJ^JaJ$%&:EWgijopv| пп᠒ppbQ@ h h:CJOJQJ^JaJ h h+:xCJOJQJ^JaJhrCJOJQJ^JaJ h h`MCJOJQJ^JaJ h hjD|CJOJQJ^JaJh+:xCJOJQJ^JaJhJnCJOJQJ^JaJ h h CJOJQJ^JaJ h hlj:CJOJQJ^JaJ h hCJOJQJ^JaJ h h(>nCJOJQJ^JaJh ]RCJOJQJ^JaJjwx45CD9:12 $dha$gdr$ ;dh^`;a$gd ]R$;dh^`;a$gd ]R$ & F G;dh^`;a$gd ]RJQWmtuv+K35DI\y~ͼͫ﫼{jYYH h hJOJQJ^JaJ h hQWCJOJQJ^JaJ h haCJOJQJ^JaJ h hCJOJQJ^JaJ h h'CJOJQJ^JaJh1CJOJQJ^JaJ h h(CJOJQJ^JaJ h hjD|CJOJQJ^JaJ h hw-CJOJQJ^JaJ h hwCJOJQJ^JaJ h h(>nCJOJQJ^JaJ|$C޻ުޙވwfUUD h hUlCJOJQJ^JaJ h hYCJOJQJ^JaJ h hqCJOJQJ^JaJ h hUCJOJQJ^JaJ h hCJOJQJ^JaJ h h(>nCJOJQJ^JaJ h hY:CJOJQJ^JaJ#h h[6CJOJQJ^JaJ h ht;CJOJQJ^JaJ h hwCJOJQJ^JaJ h h#CJOJQJ^JaJCIJQRmp~/7:;FG○{jYHj h hqCJOJQJ^JaJ h h^<CJOJQJ^JaJ h hvZCJOJQJ^JaJ h hUCJOJQJ^JaJ h hY:CJOJQJ^JaJ h h8CJOJQJ^JaJ h hKCJOJQJ^JaJ h hwCJOJQJ^JaJh ]RCJOJQJ^JaJ h h(>nCJOJQJ^JaJ h hkCJOJQJ^JaJGabl|EIjqrw178?ͼޫKKޫxͫjY h h(CJOJQJ^JaJh ]RCJOJQJ^JaJ h h(>nCJOJQJ^JaJ h hKCJOJQJ^JaJ h hUCJOJQJ^JaJ h hwCJOJQJ^JaJ h h^<CJOJQJ^JaJ h hqCJOJQJ^JaJ h hvZCJOJQJ^JaJ h hTYCJOJQJ^JaJ" @!D!O!!!!!!!!"D"E"F""ͼͫxj\K h h(CJOJQJ^JaJh1CJOJQJ^JaJhwCJOJQJ^JaJ h hTYCJOJQJ^JaJ h hgCJOJQJ^JaJ h hwCJOJQJ^JaJ h hrCJOJQJ^JaJ h h CJOJQJ^JaJ h hKCJOJQJ^JaJ h h#CJOJQJ^JaJ h hPCJOJQJ^JaJ E"F"@#A#Q#a#u#v################# $dha$gd1 $dha$gdr"""""#6#@#A#u#v############ͼ͌~p_QQ~Q@8jhdAU h hcCJOJQJ^JaJhcCJOJQJ^JaJ h h1CJOJQJ^JaJhI5CJOJQJ^JaJhdCJOJQJ^JaJh1CJOJQJ^JaJ h hRKFCJOJQJ^JaJ h hwCJOJQJ^JaJ h h(>nCJOJQJ^JaJ h h(CJOJQJ^JaJ h h>CJOJQJ^JaJ h h_CJOJQJ^JaJ######### h h(CJOJQJ^JaJjhdAUhdA9 0&P P:pQW. 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