ࡱ> mkfgn#` bjbj ;4%:::::::NVVV8:N,z("JJJӊًT-,WYYYYYY$h}i:Q"ӊQQ}::JJgQ|:J:JWQW ::J KdV͎NF| 0,|:WYZ@4'*YYY}}YYY,QQQQNNNAJD<NNNJNNN::::::  Disability Rights Unit Human Rights and Equal Opportunity Commission GPO Box 5218 Sydney NSW 2001 Dear Sir/Madam People With Disabilities (WA) Inc -PWD(WA)- is the peak disability consumer organisation representing the rights, needs and equity of all Western Australians with a disability. PWD(WA) welcomes the opportunity to respond to the Taxi Council of Queensland Incorporated and the Taxi Council of Western Australia Incorporateds submission to HREOC seeking exemption under section 55 of the Disability Discrimination Act 1992 regarding the average response time for Multi Purpose Taxis (MPTs) equalling that for standard taxis. PWD(WA) strongly opposes the application for a complete exemption from the Councils aiming to fulfil the Disability Standards for Accessible Transport 2002. People with disability rely on taxis more often than the general public to access the community due to difficulties with other forms of public and private transport. Taxi companies are obliged under the Disability Discrimination Act (DDA) Accessible Public Transport Standards, to work towards ensuring equal response times for people with disability who require a taxi. It is neither appropriate nor reasonable to seek exemption from a requirement to treat people with disabilities equally to other members of the community, particularly with no guarantee that further exemption requests will not be submitted after five years. Background and experience in Western Australia The inadequacy of the existing MPT service needs addressing urgently. Western Australians with a disability are discriminated against and are being treated as second class citizens. Granting the exemption conflicts with DDAs goal to create a just and equal society for all. Late or no show taxis cause people with disability to miss important work, educational, social or critical medical appointments. Concerns about the MPT service in WA led PWD(WA) to petition the West Australian Parliament to introduce a universal taxi service accessible for all passengers. The outcome on whether or not the Legislative Council will hold an Inquiry into the benefits of a Universally Accessible Taxi fleet will be made known shortly. Large waiting time discrepancies exist between standard taxi waiting times and MPTs. This is very concerning when equality, dignity and safety are considered. The Taxi Industry Service StandardsQuarterly Report: April to June Quarter, 2007 (the most recent statistics) produced by the Department of Planning and Infrastructure (DPI), reports that MPT jobs not covered in this period were below an acceptable level of performance and did not meet customer expectations. See Appendix 1. The statistics reveal people with disability are more likely to wait 20% longer than people without disability for a taxi. Their wait is generally longer than 45 minutes for an as soon as possible job in off peak periods. 5.9% metropolitan WA taxis and 7.4% country WA taxis are accessible which leads to lengthy delays. This risks jeopardising personal safety and well-being as people with disability are extremely vulnerable, especially if waiting at night and alone. Despite numerous government initiatives designed to improve the system, further improvements are required to establish access and equality of opportunity for taxi travel for people with disability. An exemption of the Disability Transport Standards would clearly detract from these initiatives by shifting all the responsibility to the regulators. On 21/1/2008 Minister Ljiljana Ravlich issued a media statement pledging interim funding for MPT taxi drivers in regional WA. This was in response to drivers intending to terminate services unless financial help was received. Subsidies and incentives similar to the metropolitan subsidies will assist with the cost of modifying taxis until new legislation is introduced later this year. The new Country Taxi Act ought to help operators improve service levels for people with disabilities and the elderly throughout the State. This will further reduce the need for any exemptions. In granting the lifting fee it was understood by the Minister for Transport that taxi companies would give priority to wheelchair passengers as outlined in the MPT Taxi Plate Operating Conditions. PWD(WA) accepts that the companies cannot compel drivers to respond in a timely manner to wheelchair jobs in every circumstance. However, correspondence seen by PWD(WA) indicates that when MPT drivers and companies accepted the major MPT subsidy package introduced in April 2007, DPI required MPT drivers to be directed to accept wheelchair jobs within a 20km radius. Drivers refusing this direction were to be reported to DPI. Both Swan Taxis and Black and White Taxis established procedures around this. DPI will also now receive regular details on non complaint drivers so this can be acted upon. Despite the risk of penalties some drivers clearly still avoid the obligations by either not responding to radio/phone calls by the despatch coordinator, or stating they are on private business. PWD(WA) understands plans are underway to ensure MPT drivers who make private bookings advise despatch at least 30 minutes prior to any such bookings so all their jobs are accounted for, as is standard for taxi despatch service drivers who accept hails in the street or make private arrangements with customers. PWD(WA) acknowledges that external factors may at times make it difficult to manage response times all of the time. Other viable options are available for consideration Taxi companies could seek additional MPT plates for smaller accessible vehicles. For example, Mercedes vans are utilised in Sydney by Lime Taxis. Consideration could be given to smaller people movers such as the Renault Kangol. All Black London Cabs have some capacity to transport a person travelling in their wheelchair but as wheelchair sizes are not standard some people find the available space inadequate. DPI has also made available two new Toyota Taragos MPTs for trial. These will be evaluated as an alternative vehicle type to the current MPTs. Swan Taxis took up this offer. Black and White has not. Accountability for a drivers location could be improved. Installing GPS in all taxis (MPT and standard) clarifies a taxis position and their availability to accept a fare. Swan Taxis utilise a GPS system in their cars. Black and White Taxis does not. If both companies use equivalent internal penalties, drivers would be unable to swap companies. Companies must penalise drivers not responding to a request for an MPT when in the region, similar manner to the way DPI administers penalties for repeatedly failing to adhere to the Standard or reach the quota of 60 MPT jobs per month. Vehicle manufacturers could be encouraged to develop new vehicles suitable for this market as the issue of accessible taxi transport is an international concern. The MPT Operator Operating Conditions must be adhered to. When the MPT Coordinator requests a MPT driver these conditions, and section 5.4 specifically, could automatically be referred to should any drivers refuse a job. The Operating Conditions outline that wheelchair bookings are to be given priority. Conventional work is not to be undertaken in preference to wheelchair jobs. Whenever a taxi is operational drivers must operate the taxi despatch system so they can be directed to any required wheelchair jobs. Drivers must advise the MPT Coordinator at despatch of any private bookings they have at least 30 minutes in advance of the scheduled start of the job, be it the hiring of a conventional taxi or wheelchair work. When the MPT Coordinator directs a driver to a job within a reasonable time frame the driver is not to refuse wheelchair jobs. They must also not operate the Taxi Despatch system in a detrimental manner which could affect the efficient service delivery by the MPT coordinator. It may be that some of the longer standing drivers or shift workers are unaware of new regulations. By not adhering to the Operating Conditions they are therefore open to disciplinary action through the DPI if they refuse to comply with the MPT coordinator directions. A quota of the percentage of accessible taxis could be set for fleets of a various size and capacity. Training (and refresher training) for all employees would foster greater respect and understanding for the need of their wide range of passenger stakeholders, including people with disability, the elderly and families with prams and the need to replace older fleet vehicles with MPTs. PWD(WA) encourages that MPTs become a guaranteed service similar to the current Silver Service program, where a reliable taxi service is guaranteed 100% of the time if a service fee is paid. This proves a guaranteed service is possible. It is inequitable to indicate the same target is impossible to achieve for people with disability where no shows or unreasonable late arrivals occur too frequently. PWD(WA) implores the taxi companies to implement procedures as outlined in the MPT Operator Operating Conditions which tie in with the Disability Standards. Conclusion Public transport issues affect the whole community. Families with prams and aging members of the community are amongst those who benefit from easily accessible public transport. An exemption would blatantly disregard the needs of 20% of the population living with disability. People with disability have the right to be as independent as possible and should be able to choose from the full range of transport options. PWD(WA) acknowledges that the DDA, whilst seeking to improve the lives of people with disability also does not seek to disadvantage taxi companies. However, the application before HREOC does not supply concrete evidence of real problems faced by the Companies. Companies have substantial power over the response times of their fleets accessible taxis. They can be held responsible for the late arrival of wheelchair accessible taxis, similar to standard taxis, when bookings are made in a reasonable timeframe. Anything else is discriminatory. Taxi Companies have known that the equivalent response time requirement existed under the Standards for the past five years but have done little to address it themselves. This inaction is no reason to now seek an exemption at a time when the Standards are under review. Unless the Standards are implemented, little is likely to change. Much has been done in an effort to improve the response times and service of MPTs over the past few years. Now taxi companies and drivers must contribute more and encourage users to regain their confidence and trust in the MPT system. Improving the service performance will help this occur. For this and the reasons outlined above PWD(WA) opposes the application for an exemption. Yours respectfully   Luke Garswood Kaye Regan Joint Executive Officers People With Disabilities (WA) Inc 01/02/08 APPENDIX 1 Taken from Taxi Industry Service Standards Quarterly Report - 2007 Quarter 2  HYPERLINK "http://www.dpi.wa.gov.au/mediaFiles/taxis_min_report_q2_2007.rtf" http://www.dpi.wa.gov.au/mediaFiles/taxis_min_report_q2_2007.rtf Table 4 Waiting Time Performance Conventional Jobs BookingTimeMins% of jobs with waiting time in Mins IntervalsJobs Within MinsTotal jobsHigh Standd %Q2 2006Q3 2006Q4 2006Q1 2007Q2 2007Q2 2007Q2 2007 (2006)BookedPeak0-5e"8581.177.774.881.581.017,71021,8686-10<159.811.111.89.69.62,104(17,515)11-15<14.45.05.64.14.4962>15<0.54.66.27.84.85.01,092OP0-5e"9086.384.983.184.886.2123,041142,7866-10<108.08.79.18.48.011,477(116,723)11-15<0.52.83.13.53.22.84,031>15<0.12.93.34.33.63.04,237ASAPPeak0-20e"9092.990.589.592.992.6201,771217,95421-30<104.96.47.05.05.010,969(191,722)31-45<0.51.72.52.71.71.94,056>45<0.10.50.70.80.40.51,158OP0-15e"9089.488.385.687.688.9608,605684,22416-30<108.99.811.710.39.464,205(646,692)31-45<0.21.21.41.91.51.28,474>45<0.10.50.50.70.60.42,940Table 5 Waiting Time Performance - Wheelchair Jobs BookingTimeMins% of jobs with waiting time in Mins IntervalsJobs Within MinsTotal jobsHigh Stand d %Q2 2006Q3 2006Q4 2006Q1 2007Q2 2007Q2 2007Q2 2007 (2006)BookedPeak0-5e"8545.040.941.445.850.21032056-10<1510.HI        ! 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