ࡱ> #` 6;bjbj .`1%%%8%L&Dihj&L&"&&&(>(( dififififififi$Mkhmi.b("(..i&&i000.p&&di0.di00p`X|d&^& Dc%7/Xa(hli0iasn/snP|d|d`snd(*&0+,3(((iik0d(((i....RD R  Cairns Community Legal Centre Inc  31 January 2008 Disability Rights Unit Human Rights and Equal Opportunity Commission G P O Box 5218 SYDNEY NSW 2001 By email:  HYPERLINK "mailto:disabdis@humanrights.gov.au" disabdis@humanrights.gov.au SUBMISSION TO EXEMPTION APPLICATION BY QUEENSLAND AND WESTERN AUSTRALIAN TAXI COUNCILS Background to the Disability Discrimination Legal Service (DDLS) The DDLS is a legal service operated by the Cairns Community Legal Centre Inc (CCLC). The CCLC is a non-profit, community based organisation run by volunteers and paid workers with Commonwealth and State Government funding. The DDLS provides legal advice and case work which relates to disability discrimination complaints under the Disability Discrimination Act 1992 (DDA) and the Anti-Discrimination Act 1991 (ADA). Community education and awareness-raising activities as well as law reform work are also an important aspect of the DDLS. Our interest in the exemption application In recent times we have received a number of enquiries and requests for assistance in matters relating to public transport. We have assisted clients with a representative complaint to the Anti-Discrimination Commission Queensland (ADCQ) based on the very issue which is the subject of the exemption application: response times for wheelchair users who use taxis for transport. Observations The 2007 report by the Victorian Equal Opportunity and Human Rights Commission (VEOHRC), Time to Respond: Realising Equality for people with a disability utilising taxi services (TTR Report) found that a major complaint of wheelchair users is the lack of reliability and timeliness of WATs. Primarily this displayed itself through poor response times for WAT users. The TTR Report is available at  HYPERLINK "http://www.humanrightscommission.vic.gov.au/publications/reports%20and%20discussion%20papers/" http://www.humanrightscommission.vic.gov.au/publications/reports%20and%20discussion%20papers/ . The TTR Report found that as a consequence, a large number of people with disabilities (estimated to be as high as 70% to 80%) book their WATs privately with a known driver. These percentages are reflected in submissions to the 2001 Human Rights and Equal Opportunity Commission (HREOC) report, Wheelchair Accessible Taxi Inquiry report: Findings and Directions (WATI Report). It would appear that nothing concrete has been done by the applicants to address the root causes of the complaints relating to response times. The TTR Report identified that one of the factors behind poor response times is the amount of lead time WAT bookings are given (i.e. bookings made hours or even days in advance are only released to the network about twenty minutes before the scheduled pick-up time, thus not allowing sufficient time to arrange suitable transport). This is certainly under the control of the applicants. Another factor which has been identified locally by users and drivers alike, is that some WAT drivers deliberately reject WAT jobs in favour of higher paying multiple fares. Time for compliance According to the WATI Report, draft Standards for Accessible Public Transport were approved in principal by the Australian Transport Council in 1996 after extensive negotiations. The Disability Standards for Accessible Public Transport (Transport Standards) took legislative effect in October 2002. The requirement for equal response time had a compliance target date of 31 December 2007. Therefore the requirement for equal response time is not unexpected, and all parties involved in providing taxi transport for wheelchair users have had sufficient time to take all necessary steps to comply with provisions in the Transport Standards. In the WATI Report HREOC noted that by 2001 many transport operators had already embarked on programs of implementation of the draft Standards and in some cases developed Action Plans under the Disability Discrimination Act 1992 (DDA). HREOC encouraged the taxi industry to consider similar approaches in consultation with consumers. To date, we have not seen any Action Plans or published outcomes from groups such as the Taxi Industry DDA Reference Group or the Taxi Strategic Planning Committee which demonstrated any commitment to adequately plan for compliance with the Transport Standards. Control of jobs offered We note that pursuant to section 122 DDA entities causing or permitting discrimination are just as liable as those directly responsible. It is therefore in the radio network operators own best interest to ensure that Transport Standards are complied with. We reject the applicants claim that operators of taxi booking and despatch services have no control over which jobs are accepted or rejected by drivers of wheelchair accessible taxis (WATs). In Service Agreements with holders of Taxi licences they can and should require compliance with all relevant legislative requirements and licence conditions as a condition of use of the radio network. We note that currently licences for WATs require operators and drivers to give preference to the carriage of people confined to a wheelchair. In Queensland, regulation 62 of the Transport Operations (Passenger Transport) Regulations 2005 (Transport Regulations) imposes a maximum $1,500 penalty when a driver of a taxi available for hire, refuses a hiring for a destination that is within the taxi service area or 40km of the pick up point. Under regulation 96AN the penalty increases to $3,000 if the hirer is a member of the Taxi Subsidy Scheme and the hiring is refused without a reasonable excuse. We submit that reporting such breaches to the relevant authority would quickly ensure that WAT jobs are not rejected in favour of more lucrative multi-passenger pick-ups at the Airport. We reject the applicants claim of ambiguity in the Transport Standards target, which clearly state that response times for accessible vehicles are to be the same as for other taxis by 31 December 2007. Sound social reasons We find the applicants attempt to demonstrate the use of WATs by people who are not wheelchair users as sound social reasons for granting the exemption, laughable. Such use of WATs is totally irrelevant to the requirement for equal response times. In addition, the Transport Standards do not require conversion of all taxis to a universal design. Public interest We reject the applicants claim that changes to response times may seriously impede the ability of taxi booking companies to sustain operations. The TTR Report found that there is no conclusive evidence to suggest that WAT trip income should be significantly different from a conventional taxi. We submit that if the majority of private bookings were handled through the booking companies, this would actually improve financial viability and demand for the service. This will only occur if wheelchair users have confidence in a system delivering equal service and response times. Personal gain This particular item in the application has no relevance to the issue of equal response times. A refusal to grant an exemption in circumstance where the personal gain of the applicant is a significant factor does not translate into supporting an exemption where there is no financial gain. Reasonable steps taken The applicants have not demonstrated any steps taken to reduce discrimination or any attempts to comply with the Transport Standards. Their misguided belief that equal treatment of all customers means no discrimination does not in any way address the legislative requirement to provide equal response times. Achieving objects of the DDA We reject the applicants claim that granting an exemption is the only method available to achieve the objects of the DDA. To the contrary, such an exemption would only perpetuate the current discrimination which the DDA seeks to remove. As stated earlier in our submission, network operators have the power to require compliance with existing legislative requirement and licence conditions as a condition of use of the radio network. They also can manage how the bookings are handled. The TTR Report examined several interstate and overseas examples of provision of taxi services to people with disabilities. We commend the system used in South Australia as it demonstrates how micromanaging can achieve the best results. In addition, increasing lead times for WAT bookings from 20 minutes would also improve response times. We note that in South Australia the system allows for WAT bookings to be reserved by drivers at the beginning of each day. Certainty of obligations We reject the applicants claim that an exemption would establish certainty about obligations and create a basis for cooperative work to achieve best possible service. The Transport Standards are clear in the target set for equal response times. The taxi industry has had more than ten years to explore how to achieve the target. Some States have already worked cooperatively to comply with legislative requirements. Conclusion The applicants have had more than sufficient time to develop processes to meet the required target. They simply seek to avoid their legal obligations (to ensure equal response times) for a further five years. The effect is to maintain the status quo. The application does not identify any steps taken or consultation undertaken in an attempt to reach the target, nor does it offer any firm proposal to meet the target in the future. There are no alternatives offered that would further the objects of the DDA. The taxi industry in other States has made significant attempts and achieved considerable success in providing a high level of service to wheelchair users. We submit that lack of planning by the applicants does not justify granting an exemption, especially where such necessary planning is still not on the applicants agenda. As reported in the Cairns Post on Monday 28 January 2008 (article included below), consultation and working together can achieve desired results. There is no need for an exemption to achieve the target for equal response time. For the above reasons, we recommend that the application for exemption be denied in total. We commend our submission for your consideration. If you have any queries, please contact the DDLS solicitor by email:  HYPERLINK "mailto:ddls@cclc.org.au" ddls@cclc.org.au . Yours faithfully CAIRNS COMMUNITY LEGAL CENTRE INC Per: Disabled hope for smoother ride Laurel-Lee Roderick Monday, January 28, 2008 DISABLED passengers have signed a confidential agreement with a Cairns taxi company to address complaints about long delays and poor service. Cairns residents Lyn Coyle, Robert Pyne, Lynn Barnes and Paul Innes took Black and White Taxis to the Anti Discrimination Commission in their fight for better access to taxis. In a conciliation session behind closed doors on Wednesday, company representatives and the passengers reached a confidential agreement. "The outcome of the complaint with Anti-Discrimination Queensland was an agreement to work together to resolve issues for the mutual benefit of the parties," Ms Coyle said. Black and White Taxis declined to comment on the agreement. Ms Coyle said the complaint was lodged in response to lengthy waiting times for a taxi, even when the car was booked days in advance. The Mt Sheridan woman has been a paraplegic for 30 years and normally drives her own car. When she injured her arm last year, she was totally dependent on taxis to travel to work in the city and other appointments. "Our reputation is on the line," she said. "If you are always late, it makes you look as though you are not reliable. "It is frustrating." Ms Coyle said the talks were productive and she was optimistic the situation would improve. But she said disabled travellers needed to keep up the pressure. She urged passengers who might experience similar problems to report them immediately. Meanwhile, a taxi driver who accepted private bookings from disabled passengers is considering legal action against Black and White after he was sacked last week. Barry Searby, 53, was notified by mail that his driver's authorisation with Black and White had been cancelled. Mr Searby's solicitor has written to the company for an explanation of the decision. In December, Mr Searby was found guilty in Cairns Magistrates' Court of operating a passenger service without a service contract. INCLUDEPICTURE "Disabled%20hope%20for%20smoother%20ride_files/disabled320.gif" \* MERGEFORMAT  Action: Lyn Coyle is an advocate for the disabled.     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