ࡱ> ^`_ o&bjbj 4@I%8#4W49t"9999999$ ;=<9<9PQ9!!!d9!9!!57 *e|69g90966_>>,7>7(1!4<9<9 9_> : DDA ACTION PLAN TASMANIAN TOURS AND TRAVEL (FLEET) PTY. LTD. TRADING AS TASSIELINK TRANSIT Updated May 2009 BACKGROUND Tassielink Transit operates urban fringe general access services and regional long distance services, and charter services in the State of Tasmania. Until the implementation of the New General Access Service contracts on the 1st January 2009, there had been very limited ability to invest in new accessible vehicles sufficient to meet DDA requirements. ACTION PLAN This Action Plan is intended to outline the ways in which the Company will endeavour to meet the spirit of the DDA, and meet the reasonable needs of any travellers who need assistance by virtue of their disability, based on the New General access Service contracts and associated funding model and arrangements. The Company is in discussion with relevant Local Government authorities regarding infrastructure and other issues, and is working with the Tasmanian Bus Association to establish community contacts, with the assistance of the Department of Infrastructure, Energy and Resources, Tasmania, the Department responsible for the oversight of Tasmanian bus operations. As funding and contractual arrangements are to be regularly reviewed during the first five years of the 5+5 contract term, this Action Plan will be reviewed at the times of those reviews. The (Draft) Action Plan is set out in three sections:- Urban Fringe Commuter (non-booked) Route Services, covering services between the Huon Valley (Dover, Geeveston, Huonville), Coal Valley (Campania, Richmond) and Hobart; and Cressy/Longford and Launceston Long Distance Regional (booked) Route Services, covering services between Hobart, Derwent Bridge/Lake St. Clair, Queenstown and Strahan, and Launceston/Devonport, Cradle Mountain, Tullah, Rosebery, Zeehan and Queenstown, East Coast (Swansea) and Hobart, and Tasman Peninsula (Port Arthur) and Hobart. Information and other requirements Urban Fringe Commuter (non-booked) Route Services. While these services can be operated by different sized vehicles, normally a given set of vehicles is used on these services. The company introduced two new wheelchair accessible vehicles in December 2007, at a cost of approximately $800,000. These vehicles are allocated to the Huon Valley and Coal Valley routes, and provide coverage of at least 25% of services on these routes. A replacement program for our fleet will enable us to meet our target requirements It is proposed that the accessible vehicles will be timetabled to operate these services on a rostered basis, and that such accessible services will be highlighted on timetables. The buses will be identified with appropriate signage and livery It is relevant to note that the stops used by passengers on these services are very often non-kerbed roadsides, with uneven approach paths and uneven surfacing at the stop location. Outside towns and villages many of these stops are of the hail and ride nature, rather than sign posted stops. Thus access to vehicle mounted ramps and/or lifts for wheelchairs will not be easy. The provision of accessible vehicles on other similar routes (e.g Cressy/Longford into Launceston), will be introduced as a part of the vehicle replacement program for 2009. Three new low floor vehicles have been ordered for delivery in November 2009. The new service contracts which commenced on the 1st January 2009 allows for a replacement program for our fleet will enable us to meet our target requirements and provide more service with the compliant vehicles. Long Distance Regional Route Services With two exceptions ( Friday evening Hobart to Queenstown/Strahan, and Sunday afternoon Strahan/Queenstown to Hobart used mainly by college students) the main patronage on these services is tourists and bushwalkers accessing the Overland track, to a lesser extent other tracks, and other Tasmanian tourist icons such as Cradle Mountain, Freycinet Peninsula etc. As a result, size of bus used on these services varies by season, full sized coaches being used in the tourist season November to Easter, and smaller Coaster type vehicles being used in the off season, reflecting lower demand, lower revenue, and lower costs of operation in the off season. Given the nature of this patronage it may be anticipated that the need for wheelchair accommodation will be minimal. It is relevant to note that the stops used by passengers on these services are very often non-kerbed roadsides, with uneven approach paths and uneven surfacing at the stop location. Outside towns and villages many of these stops are of the hail and ride nature, rather than sign posted stops. Thus access to vehicle mounted ramps and/or lifts for wheelchairs will not be easy. Tassielink is in discussions with several bus builders to design vehicles suitable for these services. As part of the fleet replacement program under the new route service contracts, the Company will purchase accessible coaches which can be deployed on these services in response to bookings by passengers requiring wheelchair and general ease of access. The Company feels that the most effective way to improve mobility on these services, and improve access for disabled passengers is, on the basis of bookings received, to allocate an accessible bus to that service, once these vehicle(s) have been delivered. To be able to allocate and if necessary position vehicles, we will require bookings for ALL customers to be made at least three days before travel, to ensure carriage. Adequate toilet stops will be timetabled, allowing all passengers access to off-vehicle toilets. Information and Other Requirements Timetables It is proposed to have a supply of our normal timetables, which includes fare information, enlarged, and available on request. Drivers will also assist with the provision of information Lighting For safety reason we do not believe it likely to be possible to meet the standard. The Bus Industry Confederation is following up this matter on a national basis. Hearing Augmentation At this time it is not financially possible to retro-fit coaches with appropriate systems. It will therefore be the responsibility of the driver to use written and other assistance for hearing impaired passengers Location Information Drivers will assist passengers with route and stopping place advice Seating of Carers and Service Animals Drivers will ensure carers and service animals are seated/located next to those in their care. Baggage Allowances Disability aids will be carried additional to normal baggage allowances Assistance will be given to stow or retrieve disability aids if required Priority Seating Signage will be provided on all vehicles indicating a need to save forward seats for elderly and disabled passengers Payment of Fares Drivers will assist disabled passengers to pay fares and collect tickets when asked Driver Training It is evident that the conduct of drivers will be an essential part of this Plan. Training will be provided to cover all aspects of assisting disabled passengers. The Tasmanian Bus Association has negotiated a specialised training package for the industry that will include modules on training related to requirements of the Disability Discrimination Act. This Action Plan is provided in good faith as an honest attempt to meet our responsibilities under the Disability Discrimination Act, consistent with our limited ability to invest in new vehicles. Contacts in regards to this Plan :- Shane Dewsbery General Manager, Tassielink John Usher Managing Director, Tassielink Tassielink Transit 64 Brisbane St Hobart 7000 Ph 03 62308900  HYPERLINK "mailto:info@tassielink.com.au" info@tassielink.com.au     PAGE  PAGE 3 <\^enopqs}~ ` b o q z 1 H _ # $  & »{{wh6R h0hf h0h* h0hV h%h%H*hW" h0h+ h%h0h+ 5\h0hl5\ h5\ hN5\ h0hhziht5CJ\hzihW5CJ\hzih%5CJ\hzih+ 5CJ\.^opqrs~ $ % K L M P}gdP & Fgd+  & Fgd:M & Fgdgd+ gd4W0$a$gdU$a$gdf& J K L M Q R W X s x ,P^ +|}\]irs&\üؚ} h0hpA h0hxhE h0hY;h h0h h0hPh0hP5\h0h5\ h8 5\ h5\ h0haL h0h h0hh8 h0ho=h h0h+ h0hV hW"0\]ef'(%&$gdE gdxgdo=gdgdP'Kij$%&+.FXZfrt$Gg6W~)*FGhoܽܽଡଡКС h0h h0hPhzi h0haLh0haL5\ h0hE h%h h H*hW"hhhE h0hx h0h@h h0ho= h0hU<$)*@Kgd7 & Fgd,gd, & Fgd8~gd#I & Fgd & FgdIgdPgd@u)CimKr3 ƿƸƱؙؙ؏~t~h0hcrS5\h0h75\ h0h,h0h,5\ h0h7h0h8~5\ h0h#I h0hcrS h0hI h0h7 h0hW[v h0hW"hP h0h8~hE h0hxh8 hW" h0hP h0h-3 5 : H p z !!!y!z!!""/"""" # ####~$$$$F%G%N%O%P%h%k%%%%&&&.&/&E&F&G&hB7hs}0Jjhs}Uhs}h\ h0h+ h0hGlJ h0hV h0h8~hh Rh0h\5\ h0h7h0hcrS5\h0hl5\ h0hlh0h75\ h0hx h0h\2 !z!!!"/""" # ##$$E%F%G%k%l%{%%gdPgd\ & Fgd7 & Fgdl & Fgd7 & FgdV gd7 & Fgdx%%%%%%%%%%&&H&I&K&L&N&O&Q&R&T&U&^&_&`&k&l&m& &`#$gd-G&H&I&J&L&M&O&P&R&S&U&V&\&]&^&`&a&g&h&i&j&k&m&n&o&hzi0JmHnHuh6R h6R0Jjh6R0JUh{02jh{02U h0hGlJ h0hs}m&n&o&21h:p. 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