ࡱ> @?[@ 2"bjbj44 HViViQQGGGGG[...8/,G/[#p|//"000000=P?P?P?P9xPp_pXo$qRs|oGn200n2n2|oGG00oJ333n2(G0G0=P3n2=P3.3B46FM#GGp0J P0/ 꺣W.2FiN)PoH#pNt2"t8 P[[GGGGtG P 0Zs0@3040L000|o|o[[ _! 2[[_!  COMMONWEALTH OMBUDSMAN Disability Action Plan 2003-05 Disability Action Plan Introduction The Government has a vision of an Australia in which people with disabilities, whether physical, sensory, intellectual or psychiatric, have a valued social role and live, wherever possible, as part of the wider community. Consistent with this vision, the Commonwealth Ombudsmans office is committed to fair and equitable treatment of its clients and ready accessibility to its services. The first Disability Action Plan was prepared in 1997. In accordance with the requirements of the legislation it committed the office to ensuring that people with disabilities are not disadvantaged when attempting to access the services provided by the organisation. As part of its values framework, the Ombudsman is publicly dedicated to: being accessible, with the minimum of formality, to all persons who believe they have been adversely affected by defective Commonwealth administration, regardless of ethnic or cultural background, sex, language differences, or disability; ensuring that members of the public who have dealings with Commonwealth agencies are, so far as is possible, aware of the role, functions and powers of the Commonwealth Ombudsman; identifying and overcoming, where possible, barriers which might prevent ready access to the Ombudsmans services; ensuring that the office identifies and understands the priorities and needs of the community (particularly those facing disadvantage); ensuring that no discriminatory practices or policies exist elsewhere in the public sector to prevent or reduce access to the Ombudsmans services; and ensuring Commonwealth employees are aware of the Ombudsmans role, functions and powers. This revised Plan renews that commitment and outlines the various approaches being taken by this organisation to facilitate removal of barriers to access by people with disabilities. The period of this Plan is 1 July 2003 to 30 June 2005. Disability Discrimination Act The Disability Discrimination Act 1992 (the Act) came into effect on 1 March 1993. It makes discrimination against people with a disability (and their associates) unlawful in the administration of Commonwealth laws and programs, as well as in a range of other areas. It recognises that people with a disability have the same fundamental rights as other people and that they should have equal opportunities to participate in community life. Section 4 of the Act provides a definition of disability as: total or partial loss of the persons bodily or mental functions: total or partial loss of part of the body; presence in the body of organisms causing disease or illness; presence in the body of organisms capable of causing disease or illness; malfunction that results in the person learning differently from a person without the disorder or malfunction; disorder, illness or disease that affects a persons thought processes, perception of reality, emotions or judgement or that results in disturbed behaviour. All disabilities are covered whether they are categorised as physical, intellectual, psychiatric, sensory, neurological or learning disabilities. Disability Action Plan Section 61 of the Act sets out the components of a Disability Action Plan. This Plan is structured in accordance with that provision, and outlines steps to be taken to ensure that people with disabilities have equal opportunity to participate in and benefit from the organisations policies, programs and services. The main goals of the Plan are to improve client service and alleviate communication difficulties experienced by people with disabilities seeking to complain about administrative actions of Commonwealth departments and agencies. a) Devising of policies and programs Current The organisation has existing policies and programs including: A communication strategy involving provision of appropriate information through written publications, national complaints telephone line, Internet website, posters and face-to-face contact; Provision of a telephone typewriter (TTY) service which is promoted in publications and on the website; Production of large-print information and pamphlets on complaint services; and A client service charter with specific provisions for quality services for people with disabilities. Planned During the period of the plan, the organisation will devise and implement the following policies and programs: A revised outreach strategy with specific emphasis on reaching peak organisations serving people with disabilities and relevant community service organisations; and A review of barriers to physical access for persons with disabilities at all eight public offices of the Ombudsman in the states and territories. b) Communication of policies and programs to staff Current The organisation currently communicates its policies and programs in relation to disability through staff induction and inservice training, specific training seminars and the office Intranet. Planned During the period of this Plan, the organisation will develop a specific site on the office Intranet to promote policies and programs related to provision of services for persons with disability. The site will be launched internally with appropriate publicity from the Ombudsman and training for all staff involved in delivery of services. c) Review of practices In 2003-04, the organisation will review all service delivery practices and procedural guidelines to identify any areas where there is real or potential discrimination against persons with disabilities. d) Setting of goals and targets The organisation will set goals and targets for each of the planned activities listed above, and publish these in its Annual Report and on the Intranet. These will include timelines and performance indicators to enable assessment of the success of relevant policies and programs. The Disability Action Plan in full will also be published on the Internet website. e) Evaluation of policies and programs In addition to the steps in paragraph d) above, the organisation will continue to consult key stakeholders including complainants, disability support organisations and community service providers to obtain evaluation and advice on the policies and programs detailed in this Plan. f) Appointment of persons to implement the provisions in a) to e) By 1 July 2003, the organisation will establish a small reference group including representatives from state and territory offices to devise and implement the policies, programs and actions listed above. Professor John McMillan Commonwealth Ombudsman July 2003 PAGE  PAGE 4 %Les L ) !!!""" 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Planned During the period of the plan, the organisation will devise and implement the following policies and programs: A revised outreach strategy with specific emphasis on reaching peak organisations serving people with disabilities and relevant community service organisations; and A review of barriers to physical access for persons with disabilities at all eight public offices of the Ombudsman in the states and territories. b) Communication of policies and programs to staff Current The organisation currently communicates its policies and programs in relation to disability through staff induction and inservice training, specific training seminars and the office Intranet. Planned During the period of this Plan, the organisation will develop a specific site on the office Intranet to promote policies and programs related to provision of services for persons with disability. The site will be launched internally with appropriate publicity from the Ombudsman and training for all staff involved in delivery of services. c) Review of practices In 2003-04, the organisation will review all service delivery practices and procedural guidelines to identify any areas where there is real or potential discrimination against persons with disabilities. d) Setting of goals and targets The organisation will set goals and targets for each of the planned activities listed above, and publish these in its Annual Report and on the intranet. These will include timelines and performance indicators to enable assessment of the success of relevant policies and programs. The Disability Action Plan in full will also be published on the InternetIntranet. Planned During the period of this Plan, the organisation will develop a specific site on the office Intranet to promote policies and programs related to provision of services for persons with disability. The site will be launched internally with appropriate publicity from the Ombudsman and training for all staff involved in delivery of services. c) Review of practices In 2003-04, the organisation will review all service delivery practices and procedural guidelines to identify any areas where there is real or potential discrimination against persons with disabilities. d) Setting of goals and targets The organisation will set goals and targets for each of the planned activities listed above, and publish these in its Annual Report and on the intranetidentifingovercomig Consistent with ts, or acquired brain injury, as part of the wider community, tbacessibleBproviding ready access, forving toso far as is possible, neTj Version Control VersionRelease DateAuthorDescriptionV1.05/6/03Peter MaywaldFirst draft  Supporting Document Files Document File IDDescriptionA/96/13HRM- Commonwealth Disability Strategy PAGE  PAGE 2 GTHTMTVTYTfT71111$IfkdG$$Ifl\n !3j    (044 lap(fTgTlTuTxTTTf`````$IfkdH$$Ifl\n !3j  044 laTTTTTThbbbb$IfkdI$$Ifl\n !3j  044 laTTTTTThbbbb$IfkdIJ$$Ifl\n !3j  044 laTT UUeUnUoUzUhbb_VPG$h]ha$h]h&`#$@&$Ifkd K$$Ifl\n !3j  03"44 lavUwUxUyUzUUUUUUUUUUUUUUUUUUUUUUUVVV V+V,V-V4V5VZV[V\V^VeVvVVVWWlYŶŶŶŶڡڡڡڡڑŶŶڡڡyyyy h#^J"h#CJOJQJ^JaJmH sH h#OJQJ^J h#CJh#OJPJQJ^Jh#5CJ\h#5OJPJQJ\^J h#5\h#CJOJQJ^JaJh#h#0J^Jh#0J^JmHnHujh#0JU^J.zU{UUUUUUU$If@&$@&a$UUUUU711+$If$IfkdK$$Ifl\n !3j    (03"44 lap(UUUUV V,V`^[@&kdL$$Ifl\n !3j  03"44 la$If,V-V5V[Vsmm$IfkdM$$Ifl0J ! }  03"44 lap[V\V]VVWVWWWW4XXkYlYYY & F @& & F qkdN$$Ifl0J ! }03"44 lalYYYiZ[[\\;^__``JaKaaaaaa b bbbbbb#b$b*b+b8b9bFbGbHbIbJbcbdbtbubbbbbbbbbbbbbjh#0JU"h#CJOJQJ^JaJmH sH h#OJQJ^J h#CJh#OJPJQJ^Jh#5CJ\h#5OJPJQJ\^J h#5\h#CJOJQJ^JaJ h#^Jh#h#5\^J5YhZiZqZ[[[\\\:^;^C^___```aaaa bbb$If@&@&bb$b+b9b711+$If$IfkdO$$Ifl\n !3j    (03"44 lap(9bFbGbHbJbdbubb`^[@&kdAP$$Ifl\n !3j  03"44 la$Ifbbbbsmm$IfkdQ$$Ifl0J ! }  03"44 lapbbbbbbbbbbbbb}tk$h]ha$$h]ha$h]h&`#$qkdQ$$Ifl0J ! }03"44 la bbbbbbbbbbbbbh#0J^Jh#0JmHnHuh#jh#0JU h#0J (PP&P . A!"#$%/ =!"#$%SummaryInformation(DocumentSummaryInformation8 @CompObjj(05535j 5 / p($$If!vh5535j 5 #v#v3#vj #v :V l05535j 5 / $$If!vh5535j 5 #v#v3#vj #v :V l05535j 5 / $$If!vh5535j 5 #v#v3#vj #v :V l05535j 5 / $$If!vh5535j 5 #v#v3#vj #v :V l03"5535j 5 / "$$If!vh5535j 5 #v#v3#vj #v :V l  (03"5535j 5 / p($$If!vh5535j 5 #v#v3#vj #v :V l03"5535j 5 / $$If!vh5 5}#v #v}:V l  03"5 5}/ p$$If!vh5 5}#v #v}:V l03"5 5}/ "$$If!vh5535j 5 #v#v3#vj #v :V l  (03"5535j 5 / p($$If!vh5535j 5 #v#v3#vj #v :V l03"5535j 5 / $$If!vh5 5}#v #v}:V l  03"5 5}/ p$$If!vh5 5}#v #v}:V l03"5 5}/ Disability Action Plan 2003-04isaPeter Maywaldioete Normal.dotl david mason2viMicrosoft Word 10.0@F#@@pS@&W@&W3՜.+,0 hp   OMBUDSMANy/  { Disability Action Plan 2003-04 Title      !"#$%&'()*+,-./012B,v]Automatic version F~Bw]Automatic version B6 x]Automatic version PB x]Automatic version J  @@@ NormalCJ_HaJmH sH tH DA@D Default Paragraph FontVi@V  Table Normal :V 44 la (k@(No List {*GHfg,-[\GH>;0XD$PS >;0X|$Pmcuments and >;0X$PLocal Setting>;0X$Pernet Files\O>;0X$%Pmn Plan Ju>;0 Xd>;0 Xd>;0Xd%v>;0Xd>;0Xd#z x>;0Xdx z z >;0Xdz z >;0Xtd <;0X ,"vUlYbbf[."GTfTTTTzUUU,V[VYb9bbbbbelovx!! !!t #7VXuw"**,--.3IITT]]^^__``aabbccdz{^^aaeeppuvv~~7 J L Q R T W Y [ [ \ ^ ^ ` b c k l q r x #HMVYfglux nyz ,-5[\ $+9GHdu@S@Unknown Peter Maywald david masonG: Times New Roman5Symbol3& : ArialI& ??Arial Unicode MS"0h0@?#T@T Normal5$7$8$9DH$CJOJQJ_HmH sH tH J@J Heading 1$@&5CJ OJQJ\^JH@H Heading 2$@&5CJOJQJ^JZ@Z Heading 3$-D@&M 5CJOJQJ^JJ@J Heading 4$@&6CJOJQJ]^JDA@D Default Paragraph FontVi@V  Table Normal :V 44 la (k@(No List 4@4 Header  !4 @4 Footer  9r .)@. 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