ࡱ> }~q !Xbjbjt+t+ "vAASL]8*<S2xSzSzSzSzSzSzS$TVS"S1'111xS"^^xS1N1**PxSf,p|&SRReview of Mackay City Council DDA Action Plan 1997 Introduction In July 2002, the Mackay City Council engaged Disability Consultancy Services (DCS) Pty Ltd to conduct a review of progress with its DDA Action Plan lodged with the Human Rights and Equal Opportunity Commission in 1997. BACKGROUND In August 1996 the Mackay City Council instigated a Community Integration Project as a process for developing a DDA Action Plan for its jurisdiction. To assist with this work, it appointed Social Options Australia to assist in developing the final DDA Action Plan lodged with HREOC in 1997. Councils 1997 DDA Action Plan framed its objectives within 23 recommendations. Review Methodology The aim of this DDA Review is to evaluate and determine the overall success of the Mackay City Council 1997 DDA Action Plan, to revise that Plans functions as a dynamic working tool for Council to meet ongoing DDA requirements and to invigorate staff interest in disability issues. In conducting the review DCS used a combination of: A sample inspection of Councils buildings, streets & facilities; Personal interviews with Councillors, Executive Managers, Program Managers, key staff, members of the Mobility & Access Advisory Committee (MAAC), focus groups and members of the community; Review of documents and minutes of meetings. Evidence of progress with the 1997 recommendations over the past five years of the Plans implementation was sought from Executive Managers, Program Managers & MAAC members, while qualitative evidence was gathered through interviews and focus groups. Brief interviews were held with the Mayor, key Councillors, the Chief Executive Officer and the four Executive Managers. During that process, Departmental Executive Managers were asked to provide brief progress reports on the 23 recommendations made in 1997 pertaining to their new departmental responsibilities. As well as requesting past information, opinions were sought on the need for future initiatives. Evidence of progress was collected through a review of MAAC minutes since the Action Plan was lodged. A meeting with the MAAC Committee was held and informal talks were held with various members. Qualitative data was also gathered through both formal and informal interviews and focus group discussions. Specific focus groups with members of the South Sea Islanders community and the Aboriginal and Torres Strait Islanders, people with sensory and physical impairments, families of people with physical and intellectual disability and service providers in various fields, were held at: Nelson Street Community Health Centre (2); Aboriginal & Islanders Community Health Services - Milton Street; and Meeting with key Council Works Department personnel - Andergrove Community Centre. To provide some guide on progress in the barrier removal process, a sample physical asset survey was undertaken within the City Heart and outlying areas. The MAAC members have also contributed to this review through their previous evaluation reports on progress and gaps in the implementation of the 1997 Action Plan. Finally, discussions were held with many Council staff in various departments on key issue areas of the Plan. These discussions provided an opportunity for the reviewers to interest and encourage people across the organisation to be aware of the Action Plan, the progress which has been made and to highlight areas for further development. Current Council Organisational Structure Since 1997, Mackay City Council has undergone significant changes by moving from a traditional local government operation to a more community-focused and performance-based organisation. There has been a complete change of Executive and senior staff during that time. The Mackay City Council annual budget is now approximately $110M, an increase of $25M since the 1997 budget of $85M. Following an extensive community consultation process lead by Mayor Julie Boyd and the Chief Executive Officer Jeffrey Harris, Council developed a new strategic direction for Mackay. This plan was formulated and promulgated through the document Mackay City Council Corporate Plan 2001-2005. The Vision Statement from that document states; Our community aspires to Mackay becoming a vibrant, sustainable and developing community where people can pursue a wide range of interests and life-styles in a secure environment. This will rely on us protecting our environment, enhancing our sense of community and strengthening our economic base. The Mackay City Council Mission Statement states that; Our Mission is to deliver the Vision for Mackay in partnership with our community and to strive for excellence in planning, delivering and managing community services and facilities. The new Council vision included an executive management team structure, which is a notable shift away from the previous traditional department-based reporting system. Four new departments mirror Councils committee structure and are in keeping with Councils goals and objectives. The four departments are: Planning and Environmental Services Financial and Information Services Community and Customer Services Infrastructure Services. Because there had been a complete turnover of staff and major functional changes since the inception of the 1997 DDA Action Plan, a formal presentation was made to the Executive Group covering the DDA, its implications and opportunities, the purpose of the review of the DDA Action Plan and its proposed methodology. The Council has a long established community reference body to deal with concerns and issues of people with disabilities. The Mobility and Access Advisory Committee (MAAC) consists of two elected members, service providers and people from various disability sectors. It is serviced by the Community Development Officer and reports directly to Council. Acknowledgements Successful outcomes of DDA Action Plans are achieved through the persistent, dedicated ongoing actions of many people. DCS would like to particularly acknowledge the dedicated support and leadership within Council of Mayor Julie Boyd. The leadership of Chief Executive Jeff Harris, is also acknowledged. The Mackay City Council as a result of these initiatives now presents a substantially improved welcome, friendly open atmosphere throughout Council. The persistent work of Councillor Deirdre Comerford as past Chair of MAAC has made an outstanding contribution to the success of the Plans objectives. The current MAAC Chairman, Councillor Don Rolls and Councillor Gregory Thomsen are continuing this tradition. DCS would also like to acknowledge the past work of Jan Chorley for her community development work and John Martin, the previous Director of Works who was responsible for transforming access within the City Heart. Both these people have moved on to other occupations after making considerable contributions to the Action Plans outcomes. The positive outcomes of the voluntary work contributed by the MAAC members in monitoring and persistent questioning, has had an obvious impact on Council decisions. The MAAC support officer and MAAC members are to be congratulated on their role and their many successes. Finally our thanks to Jan Kilbourne and in particularly Jan Hansen, of the Community Development Program for their facilitation of this process and for their ongoing dedication and enthusiasm in making Mackay a friendlier more accessible community. Disability Action Plan Review Findings This report is intended to provide an overview of progress on the status of action on recommendations from the 1997 DDA Action Plan and a qualitative evaluation of community support for these actions. Although the process had both time and budget constraints a wide range of views have been considered and many people have contributed information. The Mobility and Access Advisory Committee (MAAC), has also played an active role in providing ongoing review reports of the infrastructure recommendations and in advising on changes to the priority of Action Plan recommendations. MAAC has provided a valuable base for the review process. The most recent MAAC initiative was the introduction of an Access Card, which was launched on the same day that this review commenced. This card is aimed at providing benefits for those requiring an attendant when visiting payment venues. Policy Progress The Council Corporate Plan 2001-2005 is founded on a triple-bottom line assessment to achieve a balance of social, environmental and economic outcomes. Within that context, the DDA is an important tool to enhance practical outcomes for the community. Following the implementation of the new structure, old Council by-laws were reviewed and updated which included the removal of many outdated criteria. A review of Council pamphlets, brochures, etc found that little information on disability access or requirements has been provided. The 1997 Action Plan recommendation for the development of policies to ensure people with disabilities are referred to, pictured and included in relevant communications seems to have been largely overlooked. Council is to be congratulated however on its inclusion of people with disabilities in its traineeship program and DDA awareness has been introduced as a feature of the induction process for new employees. It was also noted that at least one current staff member is skilled in Auslan signing and this valuable resource should be recognised and utilised by Council. The review found that previous recommendations in regard to building approval and planning processes had not been fully integrated. Councils Department of Planning & Environmental Services should strengthen its measures to ensure disability access is highlighted within the building and development approval system. The national introduction of private certifiers and the turnover of key planning personnel have undoubtedly complicated Councils ability to control some developments. It is suggested that Council reduce its risk to DDA complaint by stamping all applications, plans and drawings with words similar to the following:  DDA Requirements Mackay City Council reminds building owners, developers and builders of their responsibility to meet DDA equitable access requirements within this project. A DDA pamphlet and its implications for building projects has been created by the Community Development Program but needs upgrading to current information. Progress in City Heart In 1996 at the commencement of the Community Integration Project, it was not possible for a person using a wheelchair to travel along the main street from city limit to city limit without the use of a portable ramp and considerable assistance. It is very heartening to find that by 2002, it is now possible to travel independently and with greater safety throughout the city precinct. The give way to vehicles signage on the main street has also now been removed and a series of zebra crossing and traffic calming devices are now in place. This means that people using Guide Dogs can now use the City Heart with more confidence and safety. It was noted however that both pedestrian and vehicle vision at the zebra crossing area is somewhat hampered by mid-level vegetation growth. The City Centre also now has an accessible unisex toilet. Increased directional signage off the Victoria Street, in the center of Dimmeys department store and off the arcade access lane, would ensure visitors were more aware of this valuable investment. A further computerized unisex toilet facility is located in Wood Street. In 1996, signed disability parking was sparse. Now there are very generous, well-signed parking facilities for people with disabilities, offering a wide choice of parallel, angled street and off-street parking. The consultation and focus group findings showed a marked improvement in peoples satisfaction with access in the City Heart. Summary of Progress on Council Facilities The review found that a large percentage of Council buildings now provide basic access. All of the swimming pools for example now have accessible changing areas and provide some access to pools. The Library has replaced the dangerous outward-swinging electric entrance door with wide automatic sliding doors at both entrances. Unfortunately there is still no unisex accessible toilet within the Library. Many of the community centres reviewed also now provide reasonable levels of basic access. The Council building ground floor has a new additional unisex toilet facility and foyer reception counters have been lowered and new comfortable seating provided. These simple changes have been important developments in creating a friendlier atmosphere on entry to the building. The consultation process responses confirmed the consultants personal observations of a friendlier, more open ambience to Councils buildings and functions. Egress issues and evacuation plans from some buildings however still need attention. There was a striking advancement in Councils street, facility and directional signage, making disability features such as accessible toilets more obvious and easier to find. The Mackay Senior Citizens Centre has also vastly improved its accessibility, both in infrastructure and member access. The major project of an accessible fishing pier has been completed on the south bank of the Pioneer River, with discussions occurring about a similar facility on the north bank. Several improvements have been made to other outdoor Council facilities, including features for people with vision impairment on the Gooseponds Park pathways, a new unisex accessible toilet at the Lagoon Hut and the Seaforth wading pool. During the review, the consultants reviewed plans for the Artspace Mackay building and a number of suggestions were put forward to the designated development officer. Although some progress has been made with the numerous Council parks and gardens, there is still some way to go in this area. The high cost of rectifying old park toilet structures is partly responsible for the delay with timeframe expectations. The program for upgrading kerb ramps in residential areas is established and ongoing. All new Mobile Library service stops have been made fully accessible. Summary of Progress on Council Services Mackay has suffered, along with many other regional centres, cuts in federal, state and local business office representation. The impact of these closures was highlighted during the consultation process where considerable confusion was noted between Council, State and Commonwealth service provision roles. The review found little dissatisfaction with actual Council services and considerable support for the work of Councils Community Development Officer who also handles disability issues, in helping groups advocate for change with other service providers. A new innovative Access Card was launched in July 2002 to enable people with disabilities who are accompanied by a carer to gain free entry into many community activities and recreation venues. The Access Card is designed to reduce the financial disincentive faced by people with disabilities paying twice for their activities. A key recommendation of the 1997 Action Plan was for a central point of information for people with disabilities, their carers and associates. The Consultation found this to be still a high priority need and it is hoped that the review process and new librarian will add a new impetus to establishing a computer based disability access web site. Council has already approved an initiative of MAAC for implementing a web site Access Friendly Mackay. Another 1997 key recommendation for a disability complaint loop feedback system also appears to have only recently been taken up by the new manager of Customer Services. A feedback loop will now be established within new software and data-collection measures. Customer Services will gather and monitor disability requests, complaints and action to assist the MAAC and Council to better monitor complaints and their resolution and to form recommendations for future actions and directions. Hopefully it will be possible to advise people with disabilities by phone when their requests have been acted on and completed. It was very pleasing to hear reports of the considerable progress made in regard to emergency evacuation planning and information. Every householder has been recently issued with an information package, stressing the need for pre-planning self-help strategies for emergency situations. This campaign has alerted people with disabilities to make use of neighbourhood networks. The evacuation coordinators have a register of over 150 people who have major disabilities and who may be dependent on special assistance such as electricity for oxygen concentrators. Most importantly the review process and consultations with Executive Managers and other staff revealed the need for some form of structural element within Council to ensure that disability issues, strategies and decisions flow throughout the system. It is felt that unless some additional structural body at the level of program manager is established, disability issues may remain outside Council mainstream thinking and retain the old fragmented, ad hoc approach. 2002 REVIEW RECOMMENDATIONS The 2002 review of Mackay City Councils DDA Action Plan found the Council has achieved considerable success in meeting many long-term strategies. Each department has contributed substantially to the progress noted, with Infrastructure Services progress particularly notable. The Community Development Officer and MAAC have performed well in their roles of keeping disability action and priorities alive and progressing. Proposed DDA Coordinating Group The review found no formal mechanism within Council for implementing, co-ordinating, monitoring and raising DDA Action Plan issues and activities. It is suggested that an internal cross-departmental group of interested staff at the Program Manager level be formed to meet quarterly. This would ensure that all up to date information on Council's activities regarding disability and discrimination was held at a central point minimizing risk and reducing vulnerability to complaint. This groups role would be to: Perform a strategic function in setting and monitoring annual DDA programs and activities; Exchange departmental information on disability initiatives and any resulting implications for disability interests; Collect and monitor financial, request/complaint actions and other relevant DDA data; Act as a communication channel for Council departments with the external MAAC advisory committee; Initiate appropriate staff training; Other appropriate DDA-type functions. Report against the Operational Plan three monthly through Operational Plan Reports. The diagram set out in Attachment 1, illustrates the envisaged performance area as part of Councils corporate structure and its suggested component roles. Mobility and Access Advisory Committee The Mobility and Access Advisory Committee continues to be a major force for disability consultation and advice in Mackay. The membership has increased to reflect more accurately the DDA definitions of disability. Although MACC has one member with a psychiatric disability and his carer who attend meetings, it may be necessary to include further representation from the mental health area to assist in addressing the consultation finding of a number of gaps in facilities and services in Mackay for these people. It is recommended that Council continues using the MAAC as a primary source of advice and assistance in making and adjusting priorities for the ongoing process of removing barriers to access as set out in the 1997 DDA Action Plan and new initiatives. It is suggested consideration be given to the following priorities for access improvements to the Sir Albert Abbott building: A first floor accessible toilet to serve Councils 1st floor public meeting area. Council Centre lift upgrade (A temporary strategy to improve Council's lift access and to reduce vulnerability to complaint would be to:- Remove the lifts left hand side rail; Install a small angled mirror at the top of the rear lift wall to assist wheelchair users reverse out; Increase the door open cycle to allow more time to enter and leave; and Ensure the floor levelling adjustment mechanism is improved.) Summary The Mackay City Council Mayor and councillors, staff, Mobility and Access Advisory Committee have all worked together to achieve a great deal of progress on the 1997 DDA Action Plan recommendations and strategies over the past five years. The physical infrastructure of the City has improved noticeably in terms of safety and ease of use for people with disabilities. Attitudes towards integration have improved, resulting in more people seen to become active in employment, community life and recreation. To maintain progress momentum, the new proposed DDA Action Group will add an important co-ordinating and reporting dimension with continuing work on making Mackay more accessible. Council is to be congratulated on its achievements and it is hoped this will reflect on their determination to introduce the new strategies and initiatives of this review to make Mackay a more accessible friendly Council area for everyone. 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