ࡱ> _ :bjbj(( :B8\B8\.-NN8 TsF "Zl#(###$%L*&(EEEEEEE$}J3MFR&$$R&R&F##H-F***R&j##E*R&E**?PA#0$&H@ECF0sF`@MJ'M0PAPAMBR&R&*R&R&R&R&R&FF)R&R&R&sFR&R&R&R&MR&R&R&R&R&R&R&R&R&N> : Mackay Transit Coaches Disability Action Plan TABLE OF CONTENTS  TOC \o "1-3" \h \z \u  HYPERLINK \l "_Toc372202668" 1. The History  PAGEREF _Toc372202668 \h 3  HYPERLINK \l "_Toc372202669" 2. Mission Statement  PAGEREF _Toc372202669 \h 3  HYPERLINK \l "_Toc372202670" 3. Discrimination Policy  PAGEREF _Toc372202670 \h 3  HYPERLINK \l "_Toc372202671" 4. Definitions  PAGEREF _Toc372202671 \h 4  HYPERLINK \l "_Toc372202672" 5. The Service Provided  PAGEREF _Toc372202672 \h 5  HYPERLINK \l "_Toc372202673" 6. Disability Action Plan Continuity Strategy  PAGEREF _Toc372202673 \h 5  HYPERLINK \l "_Toc372202674" 7. Records  PAGEREF _Toc372202674 \h 6  HYPERLINK \l "_Toc372202675" 7. References  PAGEREF _Toc372202675 \h 6  HYPERLINK \l "_Toc372202676" 8. Record of Review  PAGEREF _Toc372202676 \h 6  The History Established in our original form forty three years ago, Mackay Transit Coaches has developed with the region and its needs into what we are today. With a modern fleet of seventy vehicles 70 vehicles, completing up to 250 movements per day. Mackay Transit Coaches takes pride in being at the forefront of technological innovations to enhance our customer experience whether they be mine, urban or school passengers. With one of the largest operations in North Queensland, we are extremely proud of our exceptional service that we offer. With safe reliable service that has been continuous for four decades. Mission Statement Mackay Transit Coaches seeks to: Be a market leader in the provision of transportation services to our clients. Operate in a professional manner. Manage an up-to-date and well-maintained fleet of vehicles. Design and utilise equipment to suite specific customer needs. Employ people who are committed to the goals of the organisation. Value customer satisfaction and ensure their expectations are exceeded. Mackay Transit Coaches aims to provide a superior bus and coach operations through the development of technology and staff training, resulting in a professional and experienced service to our customers. Discrimination Policy DISCRIMINATION, SEXUAL HARASSMENT AND BULLYING POLICY Mackay Transit Coaches is committed to providing a workplace free from discrimination, sexual harassment and bullying. Behaviour that constitutes discrimination, sexual harassment or bullying will not be tolerated and will lead to action being taken, which may include dismissal. For the purposes of this policy, the following definitions apply: Direct discrimination occurs when someone is treated unfavourably because of a personal characteristic that is protected under the Anti-Discrimination Act 1991 (Qld). Indirect discrimination occurs when a rule seems neutral, but has a discriminatory impact on certain people. For example a minimum height requirement of 6 foot for a particular job might be applied equally to men and women, but would indirectly discriminate on the basis of sex, as women tend to be shorter than men. Sexual harassment includes unwelcome conduct of a sexual nature in circumstances in which it could reasonably be expected to make a person feel offended, humiliated or intimidated a reasonable person, having regard to all the circumstances, would have anticipated that the person harassed would be offended, humiliated or intimidated. Workplace bullying may include behaviour that is directed toward an employee, or group of employees, that creates a risk to health and safety e.g. physical and/or verbal abuse, excluding or isolating individuals; or giving impossible tasks. Mackay Transit Coaches provides equal opportunity in employment to people without discrimination based on a personal characteristic protected under state and federal equal opportunity legislation. Under State legislation they include: age breastfeeding carer status disability employment activity gender identity industrial activity lawful sexual activity marital status parental status personal association with someone having any of these characteristics physical features political activity/belief pregnancy race religious activity/belief sex sexual orientation Any employee found to have contravened this policy will be subject to disciplinary action, which may include dismissal. Employees must report any behaviour that constitutes sexual harassment, bullying or discrimination to their manager. Employees will not be victimised or treated unfairly for raising an issue or making a complaint. Definitions The Commonwealth Disability Discrimination Act 1992. The Commonwealth Disability Discrimination Act 1992 seeks:- (a) To eliminate, as far as possible, discrimination against persons on the ground of disability in the areas of: (i) Work, accommodation, education, access to premises, clubs and sport; and (ii) The provision of goods, facilities, services and land; and (iii) Existing laws; and (iv)The administration of Commonwealth laws and programs; and (b) To ensure, as far as practicable, that persons with disabilities have the same rights to equality before the law as the rest of the c community; and (c) To promote recognition and acceptance within the community of the principle that persons with disabilities have the same fundamental rights as the rest of the community. Discrimination is:- Treating people with a disability less favourably than people without the disability would be treated under the same circumstances; or A condition or requirement imposed which may the same for everyone but which unfairly excludes or disadvantages people with a disability (e.g. in employment, education or access to goods and services). The Disability Discrimination Act 1992 prohibits discrimination not only against people who have a disability, but also against a person who is an 'associate' of a person with a disability, e.g. a spouse, relative, carer, or a person in a business, sporting or recreational relationship with a person with a disability. Disability is:- (a) Total or partial loss of the persons bodily or mental functions; or (b) Total or partial loss of a part of the body; or (b) The presence in the body of organisms causing disease or illness; or (d) The presence in the body of organisms capable of causing disease or illness; or (e) The malfunction, malformation or disfigurement of a part of the persons body; or (f) A disorder or malfunction that results in the person learning differently from a person without the disorder or malfunction; or (g) A disorder, illness or disease that affects a persons thought processes, perception of reality, emotions or judgment or that results in disturbed behaviour and includes a disability that: (h) Presently exists; or (i) Previously existed but no longer exists; or (j) May exist in the future; or (k) Is imputed to a person. As a provider of coach and bus services, Mackay Transit Coaches has a responsibility to eliminate discrimination in the provision of its services. The Queensland Anti-Discrimination Act 1991. The Anti-Discrimination Act 1991 of Queensland also prohibits discrimination on the basis of:- Sex, relationship status, pregnancy, parental status, breast feeding, age, race, impairment, religious belief or religious activity, political belief or activity, trade union activity, lawful sexual activity, gender identity, sexuality, family responsibilities, and association with, or relation to, a person identified on the basis of any of the above attributes. Disability Standards for Accessible Public Transport 2002. The Disability Standards for Accessible Public Transport 2002 set out minimum requirements for public transport operators, with a twenty year timetable for compliance. Target dates for compliance as set out in Schedule 1 of that act are:- All public transport coach and bus services are to comply fully with the relevant Standards as of the 31 December 2022. The Service Provided Mackay Transit Coaches operates the daily long distance scheduled passenger services from Emerald to Mackay and return, stopping at Capella, Clermont, Moranbah, Coppabella, Nebo, Eton and Walkerston. Mackay Transit Coaches also operates daily urban and school services in Mackay, Sarina, and Walkerston and other surrounding areas. These services are under contract with Queensland Transport. Mackay Transit Coaches also provides local and long distance charter services and mine transfer services. Disability Action Plan Continuity Strategy . Action: AccessibilityResponsibilityTarget OutcomesTimeframeVehicles allocated to public passenger services will be fitted with accessibility devices and signage.General ManagerVehicle to be fitted with ramps, lift access on nominated services, kneeling capability, handrails, allocated spaces, and signage. Active Enquiry and sales.General Manager To provide public awareness of disabled accessibility available, by using modern and advanced communication technologies. Active Action: TrainingResponsibilityTarget OutcomesTimeframeDeliver Disability Awareness Training. Drivers Ticketing agents Sales Staff Operational staff Managers HR Department Include Disability Awareness Training into the training Programmes for; Drivers of local and long distance customer services can identify and assist disability customers as required. Ticketing agents, Sales staff and Operational staff improve communication skills and techniques when dealing with disabled customers. Managers for monitoring and assisting staff with all aspects of disability assistance. Active Incorporate Disability Awareness Training into induction procedures, for drivers of local and long distance passenger services, Sales staff and Operational staff. HR Department Induction procedures have to be revise and implemented. Active Drivers, Ticketing Agents, Sales staff, Operational staff, Managers and Mechanical staff receive training in operation of all equipment relating to disability accessibility. HR Department Training and competence in the operation of all mechanical devices, equipment and programmes utilised in assisting disabled customers.Active Action: Countenance of servicesResponsibilityTarget OutcomesTimeframeMinimise threats to the ability to provide disabled accessible services.Operations ManagerTo follow current Continuity Strategy. Operate with current company policies and procedures. Follow company Emergency Management Pan ActiveAction: Monitor and ReviewResponsibilityTarget OutcomesTimeframeComplaints, Non Conformances, IncidentsOperations ManagerAll disability Complaints, Non Conformances, Incidents will be recorded and corrective action implemented as per current policies and procedures ActiveReviewsHSE ManagerReviews, audits and assessments of this Disability Action Plan will be as scheduled in this table. Further review will be annually in March of each year or as required or requested. Active Records Records relating to this Document shall be maintained in accordance with Mackay Transit Coaches HSE Standard: 13.00 Records Management. References The Commonwealth Disability Discrimination Act 1992. The Queensland Anti-Discrimination Act 1991. Disability Standards for Accessible Public Transport 2002. Mackay Transit coaches Standard, Policies and Procedures Record of Review RevDateRevision descriptionByCheckApproved010-11-2013DRAFTGWRFRF111-11-2013First IssueGWRFRF201-06-2015Review Disability action plan Continuity planGWRFRF     MACKAY TRANSIT COACHES DISABILITY ACTION PLAN UNCONTROLLED COPY WHEN PRINTED titledate effectiverevision statusset reviewplanned reviewpageDAP001 Disability Action Plan01-06-2015Issue 23 yearly11-06-2018 PAGE \* MERGEFORMAT 2 of  NUMPAGES \* MERGEFORMAT 6  Copyright ( 2008 Mackay Transit Coaches This document is copyrighted. All rights are reserved. Apart from any fair dealing for the purpose of private study, research, criticism or review as permitted under the Copyright Act, no part may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means electronic, mechanical, photocopying, recording, or otherwise without prior permission. 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