ࡱ> EGD bjbj>> 4&TT++++G+*ccccc>>>)))))))$+S.)>>>>>)cc)>Rcc)>) '(cl;+('p))0*'.p.((.(>>>>>>>))(d>>>*>>>>.>>>>>>>>> : Application for Temporary Exemptions made by the Australasian Railway Association (ARA). Re: Hearing Augmentation by Andrew Stewart 16th June, 2015 The following is a list of issues that have been proven issues in my experience regarding 26.2 In the first instance, the requirement for hearing augmentation is set at the lowest level. Only 10% coverage is required, as per a standard that is now 23 years old superseded in the area of hearing augmentation by AS 1428.5 2010 Design for access and mobility Communication for people who are deaf or hearing impaired. This standard is the definitive standard for Hearing Augmentation. The reason for seeking temporary exemption is based on Electrical interference from on-board equipment on existing fleet This is clearly not the case for all members of the ARA. NSW currently have very successful hearing augmentation in their trains, covering significantly more than 10% required in AS1428.2 (1992.) Any exemption must be based on clear evidence of which conveyances are affected, and not provide exemptions for new transport, or across the board exemption for existing rail. Alternative solutions listed in the application Passenger information displays (PIDs) are provided throughout the vehicle to offer customers equivalent information about planned and unplanned service disruptions. Direct assistance is offered by operators during emergencies. For trams: free tramTRACKER app At stops fitted with the PA system, passenger information displays are available and have the ability to show any service disruption messages. Alternative technologies are fine for those who can used them well however there a many hearing impaired people who cant: due to young age our children are the most vulnerable in our society the elderly due to memory issues common with age, which affects reading before affecting hearing and other functions the dyslexic which is variable, where some can read static messages, but not moving messages, and others who cant read at all. people who use English as a second language it is far easier to understand the spoken language than the written language low income whether due to unemployment, age pension, or other reasons, not everyone has a smartphone low vision those who cant see the PIDs or smartphones, cant use them. Short or seated people in a crowded conveyance it is often difficult to see information displays While standing (because all seats are used) it is not always possible to use a smartphone on a moving conveyance It is clear that if these alternative technologies were truly sufficient, ARA members would not install or use Public address systems in at all. Their use of them proves that they are needed, despite the alternative technologies. Temporary exemption: rail conveyances For a period of five years, public address systems in rail conveyances are not required to comply with clause 26.2(b). It is time for ARA members to live up to their responsibilities. They have had years to provide hearing augmentation, yet continue to look at alternative technologies without pursuing their obligations. There has been no evidence of progress in installing hearing augmentation across their existing fleet, and therefore no expectation that they ever intend to install hearing augmentation. The exemption for all rail conveyances is clearly unreasonable, when the only reason for not complying is relating to existing fleet, and this doe not apply to all existing rail conveyances, only some. Impact on customer experience: This list is a combination of answers applying before a trip is taken, while on the platform, and while on the conveyance. As the exemption is for a conveyance, those items on the list which apply to while travelling on the conveyance are the only alternative solutions. One item states: Audible information at stations and on trains via public announcement systems (with hearing loops available on the majority of trains and at a significant number of stations); This statement clearly begs the question as to why any exemption should granted, let alone asked for, for trains, when it clearly can and should be done, even when an exemption had been granted. 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