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The complainant uses a wheelchair and does not have a car. She lives in an area recently affected by a natural disaster and sought to purchase milk from a fast-food outlet that was selling staples through its drive-through window. The complainant alleged she was told she could not use the drive-through window in her wheelchair. The fast-food outlet noted it was experiencing significant…

The complainant has tongue cancer and is unable to speak. He alleged the respondent insurance company refused to communicate with him by email regarding and insurance claim and instead insisted he must speak with the company by phone. The insurer said it investigated the complainant’s claims but saw no evidence that it declined to communicate with the complainant by email. The insurer…

The complainant worked in smoke testing and cleaning roles with the respondent construction company. He alleged the company made him redundant after he injured his knee at work, telling him he was a liability to the company. He said the company retracted the redundancy but he feared his ongoing employment was uncertain. The company claimed that despite a lengthy workers’ compensation process…

The complainant has epilepsy and applied for a role as an industrial painter and blaster with the respondent mining company. The complainant said he provided information from his treating doctor to the company declaring him fit to perform the role, but claimed the company sought additional information, including from a neurologist. He alleged the company delayed the recruitment process and…

The complainant has a disability that affects her mobility and is a resident of the respondent retirement village, which is managed by the respondent strata manager. She alleged the body corporate voted to deny her request for the installation of a chair lift to improve accessibility. The respondents claimed the complainant’s request did not comply with the requirements of relevant strata…

The complainant’s son has Generalised Anxiety Disorder and motor ticks and attended the respondent K-12 faith-based school. The complainant alleged the school failed to accommodate his son’s disability, including failing to provide an appropriate space for his son to self-regulate, not providing school chaplain support, not allowing him to return to class after a timeout session and…

The complainant was 41 years of age and applied for a job at the respondent retailer, stating he was willing to learn new skills. He alleged that the retailer refused to consider his resume and told him 'Learning is for 15-years-olds who are working for $14 an hour, not $32 an hour.' The retailer denied the alleged comments and agreed to participate in conciliation to try to resolve the…