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Commission - General
27 February 2017Book pageConclusion
The customer centricity movement is big business. So much so that the Harvard Business Review devoted two recent editions to answering these headline question: 'What does your customer really want?’ (2016) and ‘How to win and keep customers’ (2017). The esteemed authors wrote about pricing, product/service quality, data, innovation, habits, prototyping and storytelling. Each of these is… -
Commission - General
27 February 2017Book page
Part B - Making a change
What can organisations do to become more (diversity) customer centric and thereby mitigate risks and magnify opportunities? It probably depends on where an organisation sits on a maturity scale, i.e. how mature are they already in adopting a customer centric mindsetand practices? Plus how mature are their diversity and inclusion employment practices? Human resources A mature organisation… -
Commission - General
9 February 2017Webpage
Former Aboriginal and Torres Strait Islander Social Justice Commissioner - June Oscar AO
June Oscar AO Former Aboriginal and Torres Strait Islander Social Justice Commissioner 2017 - 2024 June Oscar AO is a proud Bunuba woman from the remote town of Fitzroy Crossing in Western Australia’s Kimberley region. She is a strong advocate for Indigenous Australian languages, social justice, women’s issues, and has worked tirelessly to reduce Fetal Alcohol Spectrum Disorder (FASD). June… -
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