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The complainant is 78 years of age and has a significant hearing impairment. He claimed the respondent cinema did not have the appropriate facilities to enable him to hear the film soundtrack. He claimed staff spoke to him abruptly and considered this may not have occurred if he was a younger person. On being notified of the complaint, the cinema indicated a willingness to participate in

The complainant has a mobility disability and sought to park his car in an accessible parking spot at the respondent hotel’s car park. He claimed there was no accessible parking or courtesy parking for people with disability. The hotel advised it did offer courtesy parking for people with disability but acknowledged the layout of the car park was confusing and that patrons may not easily…