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The complainant’s son is an Australian citizen who was born outside Australia. She alleged he was unable to be considered for an internship with the respondent engineering company because he was born outside Australia. The engineering company said it had obligations to its stakeholders that required strict recruitment processes. However, after considering the issues raised in the complaint,…

The complainant has post-traumatic stress disorder and has an assistance dog. She booked an overnight stay at the respondent caravan park. She alleged that the caravan park told her only guide dogs were allowed at the park, declined to look at her dog’s identification and advised her to find alternative accommodation. On being notified of the complaint, the caravan park indicated a…

The complainant has post-traumatic stress disorder and was a student at the respondent vocational training organisation. He alleged he was required to undertake a video assessment for a subject, which he was unable to do because of his disability. The training organisation said that the training package and the standards imposed on it by the third-party regulator, required the respondent to…

The complainant has arthritis and is unable to stand for extended periods. He alleged the respondent bowling club declined his request to have a small folding chair on the green while playing the position of ‘skipper’ in order to help him manage the pain associated with his disability. The bowling club said it declined the request because a chair on the green would present a risk to the…

The complainant has a disability that affects his speech and was a client of the respondent government agency. He alleged his case worker kept asking him to repeat himself because she could not understand him and this caused his impairment to become more pronounced. On being notified of the complaint, the agency indicated a willingness to participate in conciliation to try to resolve the…

The complainant has an assistance animal and sought to make a booking at the respondent hotel. He alleged the hotel told him his assistance animal would not be able to stay in his room. He claimed the hotel declined to consider evidence that his dog is an assistance animal. On being notified of the complaint, the hotel indicated a willingness to participate in conciliation to try to resolve…

The complainant has an intellectual disability and was enrolled in a course with the respondent vocational training provider to attain a qualification in aged care. She alleged she was refused an extension of time to complete the course requirements to accommodate her disability and her enrolment was terminated. On being notified of the complaint, the training organisation indicated a…

The complainant has paraplegia and sought to obtain a motorcycle licence. The complainant is unable to ride a two-wheeled motorcycle because of his disability and instead sought to ride a three-wheeled motorcycle modified to allow him to ride it. He alleged the respondent government agency informed him there was no valid path available for doing a test on a three wheeled motorcycle and he…

The complainant is deafblind and uses a guide dog. She alleged that when she attended the respondent restaurant with her family, she was told she could not bring her ‘pet dog’ into the restaurant despite informing staff it was a guide dog. She alleged the owner asked her and her family to sit in a different section of the restaurant and then called the police. The restaurant denied…

The complainant has schizophrenia and a back injury and was employed in an IT role with the respondent government agency. He alleged he was treated less favourably because he has schizophrenia, including by being excluded from the workplace, being given excessive work to perform at home, having his personal property tampered with and being referred to as ‘weird’. He also alleged the agency…