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The complainant was employed on a casual basis as a coach at the respondent gym. She alleged a colleague repeatedly touched her on the chest despite multiple requests not to do so. She claimed that when she reported this to her manager, she was told “he can’t help it, he doesn’t understand boundaries”. She claimed her shifts were reduced after her complaint and she was required to work with…

The complainant’s adult son has psychosocial disability and she has enduring guardianship and power of attorney documents nominating her as his substitute decision-maker. She alleged the respondent telecommunications company declined to give her access to her son’s account in order to pay his mobile phone bills. The complainant claimed she was directed to attend one of the company’s stores…

The complainant advised she has Autism Spectrum Disorder and a sensory processing disorder. She said she found the sensory environment at the respondent medical practice overwhelming. She claimed the practice was dismissive of her request to accommodate her disability by reducing noise and scents and by avoiding certain colours. The practice said it told the complainant it would take steps…

The complainant has Chronic Fatigue Syndrome and a learning disability that affects her written expression. She said the respondent tribunal told her complaints must be made in writing but refused her request for assistance to draft a written complaint. The complainant said she was eventually able to submit her complaint orally but only after a significant time and effort. The tribunal said…