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The complainant has psychosocial disability and uses an assistance animal. She alleged she was directed to leave the respondent hotel because she was accompanied by her assistance dog. The hotel claimed the complainant failed to provide evidence that her dog is an assistance animal. The complaint was resolved with an agreement that the hotel write to the complainant expressing regret for the…

The complainant is 80 years of age and has a disability that impacts his mobility. He uses a scooter for mobility and alleged his local council refused his request to provide footpath access to his home. The complainant considered his complaint resolved after being notified that the council would construct footpath access to his home as part of its building infrastructure plans for the…

The complainant has a disability that impairs her speech and contacted the respondent medical centre to make an appointment. She alleged a receptionist hung up on her after saying she could not understand her and “this is too much”. The medical centre said the receptionist ended the call because the centre was experiencing phone connectivity issues and not because of any difficulty…

The complainant has a psychosocial disability and has an assistance dog. She alleged the respondent motel informed her that pets were not permitted and she would need to pay a $60 cleaning fee if she wished to proceed with her booking. The complainant chose to leave. On being informed of the complaint, the motel indicated a willingness to try to resolve the complaint by conciliation. The…